Bridges Canada is a proudly Canadian-owned organization dedicated to supporting individuals and professionals with innovative assistive technology solutions. We partner with educators, clinicians, and institutions across the country to enhance outcomes for individuals facing learning, cognitive, sensory, and physical challenges. Through a combination of carefully selected technology, training, and ongoing support, Bridges Canada is committed to delivering exceptional service and meaningful impact.
Position Overview
We are seeking a highly organized and customer-focused Professional Learning Coordinator & Customer Care to support both our professional learning programs and customer service operations. This role plays a key part in ensuring an exceptional customer experience while coordinating training initiatives for school boards and education partners.
Key Responsibilities
Professional Learning Coordination
- Liaise with school board technology leaders via email, phone, and virtual/in-person meetings
- Schedule and coordinate training sessions, ensuring smooth day-to-day operations
- Manage instructor schedules, assignments, and caseloads
- Oversee training purchase orders, billing, and biweekly invoicing
- Maintain and update student, instructor, and school board records in internal systems
- Generate and analyze reports for internal teams and school board partners
Customer Care
- Provide responsive support to customers via phone, email, and chat
- Enter and process orders received through phone, email, and webstore
- Manage customer inquiries related to shipping, returns, and product information
- Process online orders and payments as required
- Maintain accurate customer and order records in CRM and ERP systems
- Support sales activities using CRM tools
Qualifications & Skills
- 1–3 years of experience in customer service, coordination, or administrative roles
- Strong verbal and written communication skills (bilingual in French is an asset)
- Excellent organizational and multitasking abilities
- High attention to detail and accuracy in data entry
- Strong problem-solving skills with a customer-first mindset
- Proficiency in Microsoft Office (Word, Excel) and ability to learn CRM/ERP systems
- Adaptable, proactive, and collaborative team player
Why Join Us?
At Bridges Canada, you’ll be part of a team dedicated to making a meaningful difference in education and accessibility. If you are passionate about helping others and thrive in a dynamic, collaborative environment, we encourage you to apply.
Schedule:
· In-office hours: Monday to Friday 8:30am - 5:00pm
· Location: 2123 McCowan Rd, Scarborough, ON M1S 3Y6
Benefits and Perks
· Salary range: $42,000 - 50,000
· Health Benefits: comprehensive medical and dental coverage
· Growth Opportunities: potential for advancement within the company
· Team-Oriented Environment: Work within a positive, collaborative culture that recognizes and appreciates your impact
Pay: $42,000.00-$50,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- On-site gym
- On-site parking
- Vision care
Work Location: In person
