We believe healing begins long before a client enters a therapy room.
It starts with a warm voice on the phone. A reassuring answer to a question. A smooth, stress-free experience when someone is taking the courageous step of asking for help.
That's where you come in.
More people than ever are seeking support for their mental health, and our practice continues to grow.
As we grow, one thing remains non-negotiable: every client deserves to feel seen, cared for, and supported.
The Client Experience Coordinator plays a critical role in making that happen.
You are the bridge between clients and clinicians. You are the steady presence that keeps communication flowing, details organized, and people feeling cared for. Every day, your work helps create an environment where clients can focus on healing and therapists can focus on providing exceptional care.
What You'll Be Responsible For Creating an Exceptional Client Experience
- Welcoming clients into the office and helping them feel comfortable from the moment they arrive.
- Guiding new and existing clients through the therapy process, helping them feel informed and supported.
- Managing a high volume of client phone calls and emails while ensuring every interaction feels personal, caring, and professional.
- Overseeing intake forms, paperwork, and documentation to support continuity of care.
Supporting Therapists
- Handling administrative details that allow therapists to stay focused on delivering exceptional care.
- Serving as a key point of coordination between clients and clinicians.
- Managing client-related tasks and requests assigned by therapists.
- Communicating important client concerns, updates, and requests to therapists promptly.
Billing & Administrative Support
- Processing client payments and supporting billing-related inquiries.
- Direct billing insurance providers.
- Coordinating with the Accounts Receivable team on outstanding balances.
- Assisting with emails, follow-ups, reporting, and special projects that help keep the practice running smoothly.
You're Likely a Great Fit If You...
- Love working with people and building genuine connections.
- Enjoy being on the phone.
- Stay calm, organized, and positive even when things get busy– without sacrificing attention to detail.
- Take ownership and follow through on commitments.
- Learn new technology quickly and can comfortably navigate multiple systems.
- Have experience with direct billing insurance (an asset, but not required).
- Enjoy sales and are motivated by helping prospective clients choose the services that best fit their needs.
Why Join Our Team?
- Be part of a team making a meaningful impact in the lives of individuals and families.
- Join a supportive, collaborative workplace where people genuinely care about one another.
- Work alongside passionate professionals who value excellence, compassion, and growth.
- Regular team building events & annual company retreat.
- Grow your skills and career within a fast-moving and purpose-driven organization.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
