ASSISTANT - TICKETING OPERATIONS
Seasonal
Part-time
Ticketing Operations
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.
TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
We are currently hiring for the position of:
ASSISTANT - TICKETING OPERATIONS
Reporting to the Manager, Ticketing Operations, the Assistant, Ticketing Operations is primarily responsible for the configuration, troubleshooting, and maintenance of the Archtics ticketing system. This role will work with Ticketing System Administrators, the Assistant Manager & Manager of Ticketing Operations, and stakeholders from all other relevant departments to ensure our complex ticketing needs are delivered accurately and efficiently.
RESPONSIBILITIES:
Experience with professional event ticketing and/or patron management system (Archtics and Ticketmaster experience is an asset)
Experience in data entry/analysis an asset
Intermediate Microsoft Excel experience
Ability to visualize relationships between data and troubleshoot system and configuration issues
Strong customer service skills and ability to communicate with people with various levels of technical expertise
Keen attention to detail
Ability to work independently and with a team
Ability to multi-task and demonstrate strong organizational skills
Ability to maintain efficiency while working under multiple, strict, and tight deadlines
Other duties as assigned
START DATE:
MINIMUM REQUIREMENTS:
Post-Secondary Education
9am-5pm Monday to Friday, in person
Participate in a shared on call schedule covering evenings and weekends
Increased hours over the Festival period during August and September
VACANCY:
HOW TO SUBMIT & APPLICATION DEADLINE:
All applications must be submitted online through TIFF’s Career Centre.
Please submit a cover letter and resumé as one (1) PDF or Word document by July 22, 2026
If you are an internal applicant, please coordinate with your direct manager in order to submit an internal application via ADP
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
TIFF may use artificial intelligence to screen, assess or select applicants for this position.
TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at
[email protected]. We strive to provide reasonable accommodations whenever requested.
