THE OPPORTUNITY
We have an exciting opportunity for a Pool Supervisor to join a progressive municipal recreation organization in Alberta. The Pool Supervisor provides leadership for the daily operation of a public aquatic facility. This position is responsible for overseeing aquatic services, staff leadership and development, operational excellence, safety and risk management, and exceptional customer service while fostering a safe, inclusive, and welcoming environment for patrons of all ages.
THE IDEAL CANDIDATE
The successful candidate is a collaborative and service-oriented leader with experience supervising aquatic operations, developing staff, coordinating schedules and training, and delivering exceptional customer experiences. Working collaboratively across the organization, they will identify opportunities to enhance services, optimize schedules, and improve operational effectiveness and the overall patron experience.
Passionate about aquatics, they enjoy mentoring and developing staff while fostering positive relationships with colleagues, participants, and the public. They demonstrate sound judgment, value community engagement, and are committed to creating a safe, inclusive, and enjoyable recreation environment. While experience with aquatic facility operations is an asset, equal importance is placed on strong leadership and exceptional customer service.
RESPONSIBILITIES
Leadership & Team Development
- Lead, mentor, and support a team of aquatic staff by fostering a positive, accountable, and customer-focused workplace culture.
- Oversee recruitment, onboarding, scheduling, training, performance development, and ongoing staff coaching.
- Promote collaboration, employee engagement, and continuous learning.
Operations & Service Delivery
- Oversee daily aquatic operations, including programs, public swims, lessons, rentals, and related activities.
- Ensure programs and services are delivered safely, efficiently, and in accordance with established service standards.
- Address customer concerns professionally while supporting an exceptional patron experience.
Safety, Compliance & Risk Management
- Promote a culture of safety by supporting emergency preparedness, aquatic safety practices, and regulatory compliance.
- Coordinate staff certifications, training, safety inspections, incident reporting, and emergency response readiness.
- Identify operational risks and work collaboratively to implement timely solutions.
Program Planning & Community Engagement
- Plan, coordinate, evaluate, and enhance aquatic services to meet evolving community needs.
- Monitor participation trends and customer feedback to identify opportunities for service improvements.
- Support community engagement initiatives, aquatic education, and public awareness programs.
Administration & Operational Support
- Assist with budget monitoring, purchasing, inventory management, and operational reporting.
- Maintain accurate program, staffing, and service records to support planning and decision-making.
- Contribute to continuous improvement initiatives that enhance operational effectiveness and customer satisfaction.
QUALIFICATIONS
The ideal candidate will bring a combination of education, certifications, and practical leadership experience, including:
Experience
- Minimum 3 years of progressive experience in a municipal or community aquatic environment, including staff supervision, scheduling, training, and team leadership.
- Demonstrated experience delivering safe, customer-focused aquatic services while leading daily operations.
Education & Professional Certifications
- Diploma in Recreation Administration, Sport and Recreation Management, Physical Education, Kinesiology, or a related discipline.
- Current National Lifeguard Certification.
- Current Intermediate First Aid with CPR-C/AED.
- Current Swim for Life Instructor certification.
- AARFP Pool Operator Level 2.
- Valid Class 5 Alberta Driver's License.
Preferred Qualifications
- National Lifeguard Instructor certification.
- Lifesaving Instructor certification.
- Instructor Trainer certification.
- Experience using recreation management, scheduling, or incident reporting systems.
- Experience supporting aquatic program development, community engagement, participation growth, and operational reporting.
KEY COMPETENCIES
- Demonstrated ability to coach, mentor, motivate, schedule, and develop a high-performing aquatic team while fostering a positive and collaborative work environment.
- Proven ability to plan, coordinate, evaluate, and continuously improve aquatic services that respond to community needs.
- Sound judgment and decision making in aquatic safety, emergency response, customer service, staff leadership, and risk management.
- Strong customer service and conflict resolution skills, with the ability to respond to concerns professionally and resolve complex situations effectively.
- Exceptional planning and organizational skills, with the ability to balance staffing, programming, training, reporting, and operational priorities.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with staff, participants, families, community partners, user groups, and the public.
- Strong customer service and conflict resolution skills, with the ability to respond to concerns professionally and resolve complex situations effectively.
- Ability to interpret operational, participation, staffing, and incident data to support informed decision making and continuous improvement.
- Collaborative leadership style with the ability to work effectively across teams and contribute to organizational objectives.
- Demonstrated commitment to delivering safe, inclusive, accessible, and welcoming aquatic services.
- Professional, accountable, and proactive, with a commitment to continuous learning and ongoing professional development.
FOR MORE INFORMATION, PLEASE CONTACT
JESSE JACOBSON | T: 587.453.4242| E: [email protected] | www.richardsonsearch.ca
