About the Role
We're a fast-growing marketing agency, and we're hiring an Account Coordinator to be the engine of our client operations. This is a phone-first, desk-based role — let's be upfront about that. You'll spend most of your day on calls, follow-ups, and keeping our CRM airtight. If that sounds boring to you, this isn't your role. If it sounds like the kind of reps that build a real career in sales and account management, keep reading.
This role is built for someone hungry and early in their career who wants to prove themselves, master the fundamentals, and earn their way up fast. We promote from within — our Account Managers started exactly where you would.
What You'll Do Every Day
- Make a high volume of outbound calls and handle inbound calls (Aircall)
- Follow up with clients and leads by phone and email — same day, every time
- Keep Monday.com (our CRM) accurate and up to date — every call logged, every account current
- Track project timelines and chase down anything at risk of slipping
- Support Sales and Account Managers so nothing falls through the cracks
- Assist with reporting and performance tracking
- Flag problems early and keep accounts moving
You're a Fit If You
- Are comfortable on the phone — high call volume doesn't intimidate you
- Show up on time, every day, and take pride in being reliable
- Are coachable: you want feedback and you actually apply it
- Are extremely organized and detail-oriented
- Can juggle multiple accounts and shifting priorities without dropping balls
- Are ambitious — you want a career path, not just a paycheque
- Have some experience in sales, customer service, call centre, retail, hospitality, or a similar customer-facing role
No degree required. Attitude and work ethic matter more to us than your resume.
Bonus (Nice to Have)
- Experience with a CRM (Monday.com, HubSpot, Salesforce, or similar)
- Experience with Aircall or other phone/dialer platforms
- Basic understanding of reporting and metrics
What Success Looks Like (First 3–6 Months)
- You independently own client communication and follow-ups
- Your accounts are organized and consistently on schedule
- Your CRM data is clean and your reports are accurate
- Clients and teammates see you as the reliable go-to person
Why Join Us
- Clear promotion path: Account Coordinator → Account Manager → senior roles. We promote based on performance, not tenure.
- You'll learn fast: hands-on exposure to real campaigns, real clients, and real revenue from day one
- Raises tied to performance — as you take on more, you earn more
- Collaborative, high-energy, in-office team culture
How to Apply
Submit your resume along with 2–3 sentences on why a phone-heavy role is right for you. Applications with this note get reviewed first.
We thank all applicants; only those selected for an interview will be contacted. We are an equal opportunity employer and welcome applications from all qualified candidates.
Pay: $21.00-$26.00 per hour
Benefits:
Application question(s):
- Are you comfortable making 40+ calls/day?
- Can you work full-time in office?
Work Location: In person
