University Systems (http://www.uvic.ca/systems/) serves a diverse client base including students, faculty and world-renowned researchers. We consist of three major units: Academic & Administrative Services, Infrastructure Services, and UVic Online, all working together to provide computing, communications and technology in support of the university's learning, teaching, research and administrative activities. We support high profile research projects like Ocean Networks Canada and ATLAS. We work as part of the BCNET consortium. We are one of four sites chosen by Compute Canada to host and operate Advanced Research computing (ARC) infrastructure for the new shared national system. We exist in a complex work environment where we must effectively navigate complex, cutting edge and ever-changing technology, and information security and privacy issues in order to be the best information systems organization in the Canadian university system.
Reporting to the Manager, Data Centre Services, the Systems Administrator Operations works as part of a team to ensure the operational effectiveness of the university's servers, storage and data centres. Members of this team maintain administrative, teaching and learning systems related to business operations of the university. These systems are required to be in operation 24 hours per day, 365 days of the year.
Functions include responding to user trouble tickets, responding to system generated trouble tickets, hardware maintenance, system patching, problem determination/resolution, performance and security monitoring, and usage reporting.
This position requires the incumbent to use problem solving skills to analyze and correct software and hardware problems and to automate administration tasks. The incumbent also must possess effective communications skills in order to provide technical assistance to peers and the user community.
This position will work offset week-day hours within 7am to 10pm and will occasionally be required to work other pre-scheduled hours or emergency call-outs. There may be occasions when this position is required to travel out of town/country for training.
