Company: Sovereign Insurance
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism is required (Proficiency in both English and French)
Additional Information: This role is currently vacant
At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow — your success crowns ours.
We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.
That shared commitment strengthens our culture and moves us forward — together. That’s the Crown Effect.
The Senior Manager, Quebec Claims is accountable for leading the performance, technical excellence, and strategic direction of the Claims function across Quebec. This role drives operational effectiveness, ensures compliance with regulatory and company standards, and delivers high-quality claims outcomes that support organizational profitability and customer experience. As a key leader, you will provide technical expertise on complex claims, build strong internal and external partnerships, and contribute to business growth through collaboration with underwriting and senior leadership. You will play a critical role in developing talent, strengthening claims operations, and ensuring readiness to support the evolving complexity and scale of the business.
- Lead and develop a high-performing claims team, fostering a culture of accountability, engagement, and continuous improvement.
- Deliver strong claims outcomes by providing expert guidance on complex files and ensuring consistent application of technical standards.
- Drive operational excellence through effective claims oversight, cost management, and process optimization.
- Build and strengthen relationships with brokers, partners, and key stakeholders to support retention and new business growth.
- Ensure compliance with regulatory requirements and internal policies through governance, audits, and quality controls.
- Contribute to strategic initiatives and organizational growth by providing subject matter expertise and leadership support.
- Overseeing the claims team, on large complex files and liaise with the National Claims Operations on files exceeding office authority participating in meetings, mediations, trials, and Examinations for Discovery.
- You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
- You ensure your day-to-day actions are in harmony with the company’s purpose, vision, and values even when challenged.
- You are open and adaptable to changing conditions with a natural curiosity to explore and try new approaches.
- You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.
- 10+ years of progressive experience in commercial insurance claims, including leadership responsibilities.
- Licensed with the AMF.
- CIP or FCIP designation (or equivalent).
- Advanced technical expertise across commercial lines of business, including complex and large loss claims.
- Demonstrated leadership experience with a strong track record of team development and performance management.
- Strong business acumen with the ability to align claims operations to organizational strategy and financial outcomes.
- Proven ability to build and maintain effective relationships with internal stakeholders and external partners.
- Excellent communication, negotiation, and decision-making skills in a complex, fast-paced environment.
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
- You will travel occasionally.
- You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Room to grow with confidence — build your career, contribute your ideas, and see the impact of your work.
- A culture that values you — inclusive, collaborative, and respectful, where different perspectives are encouraged and heard.
- Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs.
- Support for your well-being — a holistic approach to physical, mental, social, and financial wellness.
- Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.
Salary information
Expected salary range $114,021 to $190,035
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
