Field Service Technician – Medical & Laboratory Equipment
Company: ESBE Scientific
Location: 80 McPherson St, Markham, ON L3R 3V6 (In-office and field-based role serving customers across Ontario)
Job Type: Full-time, Permanent, In-Person
Salary: $28 – $38 per hour, based on experience
About the Role
Are you a hands-on technician who enjoys solving problems, working independently, and keeping critical equipment running? Join ESBE Scientific as a Field Service Technician supporting hospitals, laboratories, and research facilities across Ontario.
You will install, repair, calibrate, and validate medical and laboratory equipment, including medical fridges and freezers, ultra-low and cryogenic freezers, incubators, centrifuges, and grossing stations. Your work directly protects patient samples, vaccines, and research that matters.
This is a great fit for experienced field service or biomedical technicians, and we will also consider newer technicians with an electronics background, a strong work ethic, and a willingness to learn. Full training on our product lines is provided.
What We Offer
- Competitive pay of $28 – $38 per hour, based on experience
- Car allowance, company phone, laptop, and tools
- Extended health benefits
- RRSP matching
- Paid manufacturer training, including opportunities for international training
- Variety in your day: different sites, different equipment, real problem-solving
- Independence and trust: manage your own schedule and territory
- Career growth into senior technical or validation roles
What You Will Do
- Install, maintain, troubleshoot, and repair medical and laboratory equipment on-site and in our service bay
- Perform calibration and validation (IQ/OQ/PQ), temperature mapping, and performance verification to industry standards, manufacturer specifications, and customer SOPs
- Complete clear, accurate service, calibration, and validation reports
- Respond to scheduled service calls and emergency repair requests
- Train customers on proper equipment use and operation
- Manage parts for your territory and keep service records up to date
- Support demos, trade show installs, and new service contract opportunities
- Work with sales, technical support, and customers to resolve issues quickly
What You Bring
Must have:
- Diploma in Electrical/Electronics Engineering Technology or a related technical field (or equivalent hands-on experience)
- Strong knowledge of electronics, electrical systems, and basic mechanical systems
- Strong troubleshooting and problem-solving skills
- Professional, customer-focused communication, including in challenging situations
- High accuracy and attention to detail in documentation
- Valid driver's licence and a clean driving record
- Legally authorized to work in Canada
- Ability to travel up to 50% (day trips and occasional overnights) and to work extended hours or weekends for emergency service when needed
Nice to have (we will train the right candidate):
- 2+ years of field service experience with laboratory, medical, or refrigeration equipment
- 1+ year of validation and calibration experience with temperature-controlled devices
- Knowledge of IQ/OQ/PQ, temperature mapping, and regulatory documentation (ISO, CSA, cGMP)
- Refrigeration licence (313A/313D) or biosafety cabinet certification (NSF/ANSI 49)
- Experience in a laboratory or scientific environment
About ESBE Scientific
Founded in 1968, ESBE Scientific is one of the largest 100% Canadian-owned distributors serving clinical, research, industrial, and biotechnology laboratories. With sales offices and warehouses in Ontario and Quebec and service coverage across Canada, labs and hospitals have trusted us for over 55 years to keep their critical equipment compliant, calibrated, and running.
How to Apply
Apply through Indeed with your resume. We review every application and respond to shortlisted candidates within 5 business days. If you have most of what we are looking for, we encourage you to apply. We would rather train a great attitude than pass on a strong candidate.
ESBE Scientific is an equal opportunity employer committed to a diverse and inclusive workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment and selection process.
Pay: $28.00-$38.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Do you have a valid Ontario G driver's licence?
Education:
Experience:
- Electronic: 1 year (preferred)
Language:
Willingness to travel:
Work Location: In person
