As a family-owned and operated company, Peak Home Health Care was founded in memory of our beloved mother and grandmother, Joyce. Our personal experience caring for a loved one inspired us to create a company dedicated to helping seniors and individuals remain safely and comfortably in their own homes while providing peace of mind for their families.
We are looking for a compassionate, organized, and motivated Client Care Manager to join our growing team. This is an excellent opportunity for someone who is passionate about delivering exceptional client care, building meaningful relationships, and making a difference in the lives of others. If you thrive in a fast-paced environment and enjoy the flexibility and collaboration that comes with working for a family-owned business, we'd love to hear from you.
Key Responsibilities
- Conduct client assessments and develop individualized care plans.
- Establish, monitor, and update client care plans to ensure services continue to meet each client's needs.
- Maintain accurate, complete, and organized client documentation and progress notes.
- Ensure all documentation complies with company policies and applicable standards.
- Communicate regularly with clients, families, physicians, and other healthcare professionals regarding care needs and service updates.
- Build trusting relationships with clients and their families by providing ongoing support and responsive communication.
- Coordinate client onboarding, ensuring all service agreements and required documentation are completed before care begins.
- Monitor client satisfaction and proactively address concerns or changes in care.
- Collaborate closely with our scheduling and caregiving teams to ensure continuity and quality of care.
- Participate in case reviews and contribute to continuous quality improvement initiatives.
Qualifications
- Registered Practical Nurse (RPN) or Registered Nurse (RN) is preferred.
- College diploma or university degree in healthcare or a related field is considered an asset.
- Minimum of 2–3 years of relevant healthcare or care management experience.
- Strong understanding of home and community healthcare services.
- Excellent verbal and written communication skills.
- Exceptional organizational skills with strong attention to detail.
- Ability to multitask, prioritize, and solve problems independently in a fast-paced environment.
- Proficient with computers and electronic documentation systems.
- Valid driver's license and reliable vehicle.
Availability
- Full-time position
- Flexibility to work occasional evenings and weekends as required.
- Willingness to provide telephone consultation and support for urgent situations when off duty.
Why Join Peak Home Health Care?
- Work for a supportive, family-owned company that truly values its employees.
- Make a meaningful impact
- Collaborative and positive team environment.
- Opportunities for professional growth and development.
- Flexible and dynamic work environment where no two days are the same.
If you're passionate about providing exceptional care and want to be part of a team that treats every client like family, we'd love to hear from you.
Job Types: Permanent, Part-time, Full-time
Pay: $55,000.00-$80,000.00 per year
Benefits:
- Extended health care
- Flexible schedule
- Mileage reimbursement
Experience:
- Nurse Managers & Supervisors: 1 year (required)
Work Location: Hybrid remote in Oakville, ON
