About Us
At Rehab Zone Physiotherapy and Massage Clinic, we are committed to providing exceptional care in a welcoming, client-focused environment. We’re currently looking for a friendly, detail-oriented, and dependable Customer Care Coordinator/Receptionist to join our team on a part-time basis.
Job Overview
As a Customer Care Coordinator/Receptionist, you will be the first point of contact for our clients—both in person and over the phone. Your role is essential to ensuring the smooth daily operations of the clinic while creating a warm and professional atmosphere for our patients.
You'll be responsible for a variety of administrative tasks, including appointment scheduling, managing insurance correspondence, processing billing, light laundry, and maintaining clinic cleanliness. This position is ideal for someone who is highly organized, patient, and communicates with confidence and professionalism.
Duties
- Greet clients warmly and maintain a professional, friendly atmosphere both in person and over the phone
- Support clinic cleanliness through light laundry and regular sanitization, ensuring a clean and organized environment
- Schedule, update, and adjust appointments using JaneApp
- Respond promptly and professionally to phone calls, emails, faxes, and client inquiries
- Handle billing and payment processes, including direct billing for ICBC, WSBC, MSP, and extended health benefits
- Communicate courteously and effectively with patients, therapists, insurers, and other third parties
- Maintain accurate records while ensuring patient confidentiality
- Perform general administrative and front desk duties, including scanning documents and addressing client questions or concerns
Requirements
- Proven experience in customer service or a related field is preferred.
- Strong interpersonal and communication skills
- Excellent phone etiquette and ability to interact with clients professionally and compassionately
- Proficiency in Microsoft Office (Excel, Word, Outlook) and Gmail
- Strong organizational skills with high attention to detail
- Ability to multitask and remain efficient in a fast-paced environment
- Detailed-oriented, dependable and adaptable
- Experience with Jane App is an asset
- Excellent phone etiquette and communication skills
- Interest or background in healthcare and/or kinesiology/physiotherapy/massage therapy is preferred
- Friendly, patient demeanour with a genuine passion for helping others
Schedule
- Monday to Friday
- 3:30pm to 8pm
Join us as we strive to provide top-notch support to our customers while fostering a collaborative work environment!
PLEASE DO NOT CALL THE CLINIC REGARDING THE POSITION
Job Type: Part-time
Pay: $22.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
