Job Overview:
Our client is seeking a highly organized and customer-focused Customer Service Dispatcher with Administrative skills to join their team.
This is a fantastic opportunity to join a well-established organization. This role involves managing service requests, coordinating dispatch schedules, and providing administrative support to ensure smooth operations.
The ideal candidate is a strong communicator, detail oriented, and able to multitask in a fast-paced environment.
Please note, this position is in North Pickering Claremont. Reliable transpiration is a must.
Responsibilities:
- Dispatch & Customer Service
- Answering incoming calls and emails
- Addressing inquiries and service requests
- Schedule and dispatch technicians, drivers or service personnel based on urgency, location and availability
- Monitor job progress and provide updates to customers as needed
- Handle customer complaints or issues, professional escalating when necessary
- Maintain accurate records of service requests, dispatch logs, and customer interactions
Admin Support:
- Assist with data entry, filing and documentation of service reports
- Prepare and process invoices, purchase orders and work orders
- Maintain schedules and coordinate meetings for service teams or management
- Order office supplies and maintain inventory records
- Generate reports on service performance, customer feedback and dispatch efficiency
Qualifications:
- High school diploma or equivalent, certification in administration is a plus
- Two plus years in customer service, dispatching or administrative support
- Proficiency in Microsoft Office Suite (Excel, word and outlook)
- Experience with Google Calendar is an asset
- Work Environment & Schedule
- Monday to Friday 8:00am-5:00pm
- One to two half days on Saturdays a month
If you are looking to join a well-established and dynamic team, please send your resume in confidence.
Pay: $23.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Work Location: In person
