Automotive Service Coordinator
Location: Thunder Bay, ON
Employment Type: Full-time, Permanent
Salary: $20.00–$24.00 per hour (based on experience and qualifications)
Hours: 40–44 hours per week
Work Remotely: No
Job Description
- Welcome customers and provide professional customer service.
- Determine the reason for the customer's visit and accurately document vehicle concerns.
- Ask follow-up questions to gather detailed information about vehicle issues.
- Enter customer and vehicle information into the shop management system.
- Create detailed repair orders with complete and accurate details.
- Assign vehicle inspections and repair orders to automotive technicians.
- Act as the liaison between customers and technicians throughout the repair process.
- Prepare and explain repair estimates.
- Communicate inspection results, recommended repairs, and completed work to customers.
- Answer customer questions regarding vehicle condition, repair progress, estimated completion time, and repair costs.
- Explain automotive terminology and repair procedures in a clear and professional manner.
- Prepare invoices and explain billing details.
- Process customer payments.
- Maintain accurate service records and repair documentation.
- Answer telephone calls, respond to customer inquiries, and schedule service appointments.
- Assist with warranty claims, follow-up appointments, and general administrative duties as required.
Requirements
- Minimum 2 years of experience as an Automotive Service Advisor, Automotive Service Consultant, or in a similar automotive service role is required.
- Strong knowledge of automotive maintenance and repair services.
- Excellent customer service and communication skills.
- Ability to communicate effectively with customers and automotive technicians.
- Must be proficient in using computers and automotive shop management software.
- Experience using Microsoft Excel, Microsoft Word, Microsoft Outlook, and database software.
- Strong organizational skills with excellent attention to detail.
- Ability to work efficiently in a fast-paced environment and under pressure.
- Reliable, punctual, professional, and a strong team player.
Business Equipment and Computer Applications
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Database software
- Automotive shop management software
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Ability to prioritize multiple tasks
Personal Suitability
- Effective interpersonal skills
- Excellent oral and written communication
- Client-focused
- Organized
- Reliable
- Flexible
- Team player
- Punctual
Compensation
The selected candidate will receive $20.00–$24.00 per hour, depending on experience and qualifications. Wage increases and career advancement opportunities are based on performance.
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- automotive service advisor: 2 years (required)
- Automotive: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
