Ready to help with our Eastern expansion?
Our team is responsible for onboarding customers and companies that we acquire to fuel our Eastern expansion. As part of the Post Acquisition Centre of Excellence, we are involved in everything from managing the relationship with the seller to collaborating with internal and external stakeholders to execute our growth strategy.
Join our team and what we'll accomplish together
This is a career-shaping opportunity that will develop you into a versatile business professional by supporting complex transition programs across our end-to-end Internet and Security operations.
As part of our Post Acquisition Integration (PAI) team, you'll enable successful execution through analysis, coordination, and stakeholder management in an ambitious, high-performance environment. You'll collaborate with diverse teams—from Marketing and Product Development to Contact Centres, Field Technicians, Application System Development, and Technology Strategy—championing projects that deliver extraordinary customer experiences across multiple business segments.
This dynamic role offers unparalleled exposure to various functions and customer segments, accelerating your professional development as we execute against our top priorities.
Here's how
As a Project Manager II on the Post Acquisition Centre of Excellence team, your primary responsibility will be to support the execution of successful integration programs for our acquired customers and effectively transition them into the TELUS ecosystem. You will ensure that together we deliver our business objectives while delivering a best-in-class customer experience.
Key responsibilities include:
- Support end-to-end project delivery for the integration of acquired Internet and Security customers, managing scope, schedule planning, and quality across multiple functional teams
- Conduct detailed business analysis, including process mapping, gap analysis, requirements gathering, and risk assessments to inform migration strategies and decisions
- Drive cross-functional work streams and maintain strong interlock across TELUS and Altima teams to ensure alignment on integration activities and Day 2 support
- Facilitate working sessions with stakeholders to gather requirements, resolve issues, and drive decision-making on integration approaches
- Prepare executive-level documentation, status reports, business cases, and presentations that clearly communicate program progress, risks, and recommendations
- Track and analyze program metrics, KPIs, and milestones; proactively identify risks and support the PMO team in developing mitigation strategies
- Drive the transformation of our end-to-end customer service models by analyzing current-state operations and recommending improvements built to scale and support our ambitious growth and cross-sell targets
- Champion change management activities, including stakeholder communication plans, training materials, and adoption tracking, to gain buy-in from multiple stakeholders
- Remove roadblocks and manage dependencies across work streams. Coordinate resources, provide executive leadership updates, and ensure timely delivery of integration milestones
- Enable strong interlock and teamwork across all segments of the organization to ensure strategic and transformational initiatives are aligned, while identifying and supporting gaps where required
- Foster and support a high-energy, results-oriented, inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, our community, TELUS, and ultimately to our shareholders
