About Us
Revitamax Rehab & Wellness is a rapidly growing, high-end, multidisciplinary rehabilitation clinic dedicated to delivering an exceptional, boutique healthcare experience. Our collaborative team of Physiotherapists, Chiropractors, and Massage Therapists works seamlessly together to help our community thrive.
We are seeking an enthusiastic, motivated, and highly organized Patient Experience Coordinator to anchor our front-desk operations, champion our patient-centric culture, and drive day-to-day business processes. If you are a professional leader who thrives in a fast-paced environment, loves connecting with people, and is passionate about operational excellence, we want you on our team!
Key Responsibilities1. Front Desk & Patient Experience Excellence
- First Impressions: Warmly greet and direct patients upon arrival, ensuring a premium five-star experience.
- Communication Flow: Answer, screen, and forward inbound calls while providing accurate clinic information; diligently manage the reception voicemail and digital inquiries to ensure rapid response times.
- Schedule Optimization: Master the scheduling workflow, comfortably handling a high volume of daily bookings while proactively executing appointment confirmations, tracking metrics, and running "winback" protocols for unbooked patients.
2. Financial & Insurance Administration
- Billing & POS: Confidently produce invoices and receipts, handle patient payments, process POS transactions, and balance daily financials.
- Insurance Coordination: Research and verify extended health benefits coverage, communicating details transparently to patients.
- Specialized Claims: Manage and streamline paperwork for Motor Vehicle Accidents (MVA) and WSIB cases.
3. Clinic Operations & Growth
- Facility Management: Oversee day-to-day physical operations (including opening and closing protocols), ensuring the front desk, waiting area, and clinic space remain impeccably clean and organized.
- Data & Metrics: Compile weekly and monthly operational statistics to input into our management tracking systems.
- Process Innovation: Actively identify bottlenecks and make suggestions to optimize clinic procedures, workflows, and systems.
- Clerical Support: Handle general administrative tasks including filing, photocopying, faxing, and tracking daily financial receipts.
Skills & Qualifications
- Multitasking Master: Essential ability to prioritize heavy workloads and navigate a fast-paced environment smoothly.
- Exceptional Communication: Top-tier verbal and written skills with a professional, customer-first mindset.
- Interpersonal & Problem-Solving Agility: Excellent people skills to navigate patient scheduling, insurance inquiries, and coordination with external third parties (law firms, insurance companies).
- Tech Savvy: Proficient with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and comfortable adapting to cloud-based clinic management software.
- Professionalism: High level of integrity, punctuality, and discretion regarding patient privacy.
Job RequirementsPreferred Education & Experience:
- Bachelor’s degree or College diploma in Healthcare Administration, Business Management, Kinesiology, or a related field.
- Proven experience in clinic administration, medical office support, or a high-end hospitality setting.
- Familiarity with medical billing, extended health insurance platforms, and industry compliance.
- Inherent leadership qualities with an interest in team motivation and supervisory growth.
What We Offer
- Exceptional Culture & Team Spirit: A supportive, positive, and genuinely collaborative clinic environment where your energy is valued and team wins are celebrated.
- Elite Professional Atmosphere: Work within a high-end, modern, and reputable multidisciplinary clinic that values clinical excellence and five-star service.
- Executive & Professional Coaching: Receive dedicated mentorship and direct professional coaching alongside the Clinic Director to sharpen your leadership, operational, and business acumen.
- Clear Path to Management & Advancement: We are a rapidly growing business that loves to promote from within. This role offers a structured, transparent pathway for rapid career progression into higher-level management and leadership positions.
- Autonomy & Meaningful Impact: Enjoy the freedom to lead, innovate, and implement your own ideas, making a tangible difference in a growing healthcare brand.
Pay: $21.00-$27.00 per hour
Benefits:
- On-site gym
- On-site parking
- Tuition reimbursement
- Wellness program
Work Location: In person
