Exciting Opportunity at RHK: Join Our Growing Team!
Are you ready to be part of something bigger? Are you Humble, Hungry and Smart? RHK is on the rise and searching for dedicated individuals to join our team. If you thrive in a dynamic culture that values growth, inclusivity, and teamwork then RHK is the perfect fit for you! Join us now and become an essential part of our team!
Why Choose RHK?
At RHK, you're not just an employee – you're a vital member of the RHK Team.
What's in it for You?
Joining RHK at our Edmonton location comes with a range of benefits and perks that make your experience even more rewarding:
- Explore our in-house training programs
- Benefit from our companywide Short Term Incentive Plan (STIP)
- Cash in from our Employee Referral Bonus Program
- Access apprenticeship support for continuous growth
- Keep safe with our Boot Allowance and Eye Safe Program
- Embark on a journey of career development
- Enjoy competitive pay that recognizes your worth
- Take advantage of our RRSP matching program
- Stay secure with comprehensive group benefits
- Connect with colleagues through company events planned by our social committee
Position
Business Development Representative
Reports To
Business Development Manager
Summary
The Business Development Representative role is responsible for generating new business and growing existing accounts for a defined segment of RHK’s business. This role requires the individual to actively prospect, qualify and convert new opportunities in addition to building and maintaining relationships with existing accounts.
This role requires the ability to articulate our unique value proposition and manage the sales cycle through an opportunity pipeline.
Job Responsibilities and Duties
Prospecting & Lead Generation
- Research and identify new business opportunities within the assigned territory, including untapped markets, growth sectors, and dormant accounts.
- Identify and engage potential customers through cold calling, networking, referrals, and trade shows.
- Maintain an active list of target accounts and follow a structured plan for engagement and follow-up.
Opportunity Qualification
- Conduct discovery meetings to understand customer operations, challenges, and component needs.
- Evaluate the likelihood of success based on budget, timeline, technical requirements, and decision-making structure.
Sales Revenue and Pipeline:
- Enter and update all leads, opportunities, tasks, and communications in the CRM system.
- Track opportunities through each stage of the sales cycle, from initial contact to closed deal.
- Use pipeline analytics to monitor performance, forecast revenue, and identify bottlenecks or stalled opportunities.
Customer Engagement & Solution Selling
- Conduct in-person and virtual meetings to build relationships, understand customer pain points, and present relevant product/service solutions.
- Work with technical sales support or engineers to develop solutions that meet client specifications, industry standards, and compliance requirements.
- Provide accurate information about lead times, service capabilities, product availability, and customization options.
- Navigate negotiations on pricing, delivery, warranties, and service terms to reach mutually beneficial agreements.
- Identify and overcome objections by reinforcing value propositions and return-on-investment.
- Present and review proposals with prospects, addressing questions and revisions as needed.
Deal Negotiation & Closing
- Navigate negotiations on pricing, delivery, and service terms to reach mutually beneficial agreements.
- Identify and overcome objections by reinforcing value propositions and return-on-investment.
- Secure purchase orders or contracts and initiate internal order hand-off processes.
Post-Sale Support & Relationship Management
- Follow up on orders to ensure timely fulfillment and customer satisfaction.
- Serve as a liaison between the customer and service/operations teams for ongoing support or warranty issues.
- Maintain relationships with key contacts to encourage repeat business and referrals.
Market Feedback & Strategic Input
- Stay informed on industry trends, customer developments, and competitor activities.
- Relay customer feedback and emerging needs to product development or management teams.
- Recommend strategic adjustments in sales approach or product positioning based on field intelligence.
Internal Collaboration
- Attend regular sales meetings and pipeline reviews with sales leadership.
- Coordinate with marketing for promotional campaigns, customer events, and lead nurturing activities.
- Contribute to a team-oriented environment by sharing knowledge, contacts, and best practices.
Qualifications & Experience
- Post secondary education in Business, Engineering or related field preferred
- Proven experience in Outside Sales or a similar customer-facing role, preferably within a technical or industrial manufacturing setting
- Strong interpersonal, presentation and communication skills
- Proficiency in using CRM software to manage customer interactions and sales activities.
- Strong organizational and time management abilities, with the capacity to manage multiple tasks and prioritize effectively.
- Understanding of technical products and industrial systems.
- Valid driver's license and willingness to travel extensively to client and industry events.
About Us
Since our establishment in 1990, RHK Hydraulics Cylinder Services has been a privately-owned powerhouse dedicated to crafting and servicing hydraulic cylinders. We're renowned for exceptional customer service and expertly tailored products that meet unique client requirements. Headquartered in Edmonton, Alberta, RHK is growing to serve a diverse global clientele spanning multiple industries such as oil and gas, construction, agriculture, heavy machinery, forestry, mining, transportation, and utilities.
Seize this opportunity and join RHK in helping turn ideas into products and problems into solutions. Your journey begins here.
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
