InGenesis is currently seeking a Animal Health Technician / Veterinary Tech to work with our client located in Kirkland, CAN. In this role, you will support the efforts of the pharmacovigilance (PV) department by serving as the first-line for Adverse Event case entry and for pet owner phone calls.
If you meet the qualifications outlined below, apply now and we’ll reach out to answer any questions you may have!
Job Duties
- Perform data entry of product complaint cases.
- Handle product complaint phone calls first-line, as required.
- Forward technical follow-ups to staff veterinarians, as needed.
- Maintain a log sheet of all Adverse Events cases.
- Formulate queries for weekly International reports.
- Prepare letters and reports.
- Assist in monthly screening of CRM call notes.
- Provide basic technical support in response to customer questions.
- Generate pharmacovigilance reports.
- Act as cross-functional liaison
- Perform other duties as assigned.
Minimum Qualifications
- Animal Health Technician diploma OR Bachelor’s degree (Animal Science, Biological Science, Chemistry, or related).
- 3+ years of experience as an AH Technician OR applicable work in veterinary practice/animal health industry.
- Preferred: Experience in Pharmacovigilance or government PV regulations.
- Preferred: Familiarity with PV Works database.
- Bilingual in English and French.
- Ability to travel across country occasionally.
Soft Skills:
- Effective bilingual communication (written/verbal).
- Ability to function in demanding, customer service-oriented environment.
- Strong collaboration skills.
- Strong organizational and planning skills.
- Computer proficiency.
EEO Statement:
InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.
InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation during the hiring process, please contact us by visiting our website at https://www.ingenesis.com/careers/site-accommodations.
To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).
Company Statement:
With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.
