Are you a hospitality enthusiast with supervisory experience across varied food & beverage outlets? Hotel Grand Pacific is recruiting an Outlets Manager to join our food & beverage department.
Located on Victoria’s beautiful inner harbour, we are a Preferred hotel home to the gorgeous Fathom Restaurant and Lounge, the cozy Courtyard Café, and beautiful function spaces.
An adaptable and hands-on individual, the outlets manager will support the restaurant, room service, banquet and cafe teams, working with department managers to ensure operations run smoothly.
If you thrive in a role that has variety and love creating exceptional guest experiences, this could be the position you've been looking for!
Duties:
· Supervise food & beverage outlets in the absence of the department manager(s).
· Monitor food & beverage quality before service to ensure exceptional guest satisfaction.
· Ensure professional and efficient service is provided to all guests.
· Professionally and promptly respond to escalated guest complaints or concerns.
· Assist with event set up, hosting, and serving as required.
· Assist with the recruitment, onboarding, training, and coaching of food & beverage employees.
· Assist with preparing staff schedules and submitting time sheets to payroll.
· Assist with inventory control.
· Other duties as assigned by the Food & Beverage Manager or designate.
What We’re Looking For:
· At least 3 years of recent supervisory experience in food & beverage, ideally including within a hotel environment
· Experience with Banquet functions
· Must have valid Serving it Right and Food Safe Certification
· Professional written and verbal communication skills
· Committed to providing exceptional guest experiences
· Proven coaching skills and problem-solving abilities
· Comfortable working in a high-volume environment and able to adapt to changing demands
· Able to maintain exceptional standards of personal presentation
· Professional and accountable, with a high level of integrity
· Hospitality Management degree/diploma an asset.
Why Choose Us?
· Professional and supportive work environment with a high regard for employee safety and continued development
· Complimentary onsite parking
· Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program.)
· Matching Group RRSP after 1 year
· Subsidized meal program
· Dry cleaning allowance
· Discounted membership for Victoria Athletic Club
· Food discounts in both our Courtyard Café and Fathom Restaurant
· Discounted room rate for family and friends
· Employee recognition & referral program
· Treat days, employee events and an annual employee party
· We are an equal opportunities employer and value diversity in our team
· We are Biosphere Certified and committed to developing positive environmental initiatives.
*We thank applicants for their interest but are only able to consider candidates with valid authorization to work in Canada*
Hotel Grand Pacific is committed to creating an inclusive and accessible interview process. Any applicants that will require accommodations during the screening process are encouraged to contact 250 380-4490 to discuss their needs.
Job Types: Full-time, Permanent
Pay: $65,000.00-$67,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Serving: 3 years (preferred)
- Supervising: 2 years (preferred)
Work Location: In person
