About the Role
We are seeking a warm, professional, and service-driven Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you’ll play a key role in delivering exceptional hospitality, ensuring every stay is memorable and seamless.
Key Responsibilities
- Greet and welcome guests upon arrival with warmth and professionalism.
- Register guests in the computer system accurately and efficiently.
- Verify reservations, addresses, identification, and credit card details.
- Handle and issue room keys while following company security protocols.
- Accept payments during check-in and checkout.
- Process checkouts smoothly while encouraging repeat visits.
- Answer guest inquiries promptly and professionally (in-person and over the phone).
- Handle guest complaints and comments with empathy and appropriate follow-up.
- Post miscellaneous charges as needed.
- Contribute to guest satisfaction by exceeding expectations and anticipating needs.
- Perform pre-arrival duties including blocking rooms based on requests, loyalty statuses, and room types.
- Maintain clear, concise pass-on communication with the next shift.
- Stay informed of rate levels, seasonal pricing, promotions, and package offerings.
- Carry out any additional duties assigned by leadership.
Qualifications & Skills
- Previous front desk experience is required (hospitality or hotel setting preferred).
- Genuine passion for hospitality and delivering outstanding customer service.
- Excellent communication and interpersonal skills.
- Professional telephone etiquette.
- Strong organizational and time management skills.
- Ability to work well independently and within a team.
- Strong attention to detail—both in service delivery and personal presentation.
- Must be available to work major holidays and flexible shifts including weekends.
- Comfortable working in a fast-paced environment under pressure.
Why Join Us?
- Be part of a supportive, professional team.
- Opportunities for growth within the hospitality industry.
- Flexible hours and long-term employment opportunities.
- Make a real impact on guest experiences every day.
Availability Required:
- Long Weekend, Christmas Eve, Christmas Day, New Year’s Eve
- Day, Afternoon, Night, and Weekend Shifts
Job Types: Full-time, Part-time
Pay: From $17.85 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Front desk: 2 years (required)
Work Location: In person
