Company Bio
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Primary function
Reporting to the Manager, Audit & Compliance Unit, this role works within an environment of rapid change. While working under general direction there is a considerable degree of independence. The ACU conducts audits of lawyer billings to ensure compliance with billing rules and regulations. This position plays a fundamental role in the audit process by completing preliminary audit steps prior to analyst review; including setting up the audit tracking and ensuring documentation required to conduct the audit is available.
Home Location: Provincial Office - Toronto
Secondary/Other Location(s): Not applicable
Reporting to: Manager, Audit & Compliance Unit
Key accountabilities
- Communicating with lawyers; responding to lawyer inquires via email and phone and managing the general email box
- Coordinating tasks; assignment of random audits, setting up ACU audit pages, managing the ACU worklist, tracking and recording all information received from lawyers, and setting up recoveries in PeopleSoft
- Maintain ACU PeopleSoft administrative functions
- Preliminary review of lawyer accounts to determine documentation required for audit process, requesting those documents and updating the audit process
- Responsible for managing third party data; using internal systems to request, track and obtain information
- Participate in ad hoc projects and assist in the audit process where necessary
Required skills & experience
- Strong verbal and written communication skills in both English and French are essential for interacting with team members and stakeholders
- Time management and organizational skills are essential
- Advanced skills using Excel, Word and PeopleSoft
- Ability to work independently, work on and manage various responsibilities simultaneously, requiring strong multitasking and prioritization skills to ensure efficient and timely completion of tasks
- Demonstrate ability to analyze, summarize and synthesize data.
- Ability to demonstrate excellent written communication skills; i.e. communicate specific and detailed information clearly and concisely to lawyers
- Ability to identify issues related to system billing rules and policies, and providing systemic solutions that would enhance the LAO billing system
To apply submit a covering letter & résumé.
Only those candidates selected for an interview will be notified.
Final candidates for this position will be required to undergo a criminal record check.
This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn.
As an applicant, it is your responsibility to ensure that you check your email regularly.
First time applying to LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select "my jobs" to apply.
Once you have successfully applied you will receive a confirmation email.
Trouble applying? For telephone support please call 1-877-427-7717 or email:
[email protected].
Equity Statement
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.
