Job Title: Head Concierge
Location: Richmond
Schedule: Monday to Friday morning shifts
Pay Rate: $26-$28 depending on experience
Benefits: Extended health & dental after 6 months of employment
We are seeking a highly professional, presentable, and articulate individual to serve as the on-site representative for a residential building. This is a leadership-focused role that requires confidence, sound judgment, and the ability to proactively manage operations, people, and resident expectations.
This role is strictly for candidates with relevant, hands-on experience. Applicants without demonstrated background in similar roles will not be considered.
Key Responsibilities:
Act as the primary on-site liaison representing the building to residents, strata council, and service providers- Proactively oversee day-to-day building operations to ensure high service standards
- Supervise on-site staff, including training, scheduling, and performance management
- Support strata administration and consistently enforce building policies and procedures
- Monitor and respond to safety, security, and maintenance matters
- Coordinate with contractors and maintenance teams to address operational issues
Required Qualifications:
Fluency in Mandarin and/or Cantonese will be considered a strong asset- Demonstrated experience proactively overseeing staff, including training, coaching, and managing performance
- Strong background in professional communication with management and stakeholders, including:
- Writing clear and effective emails
- Preparing periodic reports
- Providing operational recommendations
- Reviewing and responding to inquiries in a timely and professional manner
- Solid understanding of strata operations, administration, and building systems
- Knowledge of safety and security protocols in a residential environment
- Excellent communication, leadership, and conflict-resolution skills
- Ability to work independently, make decisions, and represent the building with professionalism at all times.
Important:
This is not an entry-level position. Candidates must be able to demonstrate prior experience managing people, coordinating operations, and communicating at a professional level with multiple stakeholders.
Please note that a Police Information Check may be required for this position.
COMPANY OVERVIEW
At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry.
We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem-solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.
Ready to join a dynamic, customer-focused team? Attach your resume, and feel free to include a cover letter (optional).
Please note, only shortlisted candidates will be contacted.
How to Apply:
Please submit your resume, and include a cover letter (optional).
Note: Only candidates shortlisted for interviews will be contacted.
We appreciate your interest in joining our team and look forward to hearing from you!
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