Customer Service Representative
Location: Trenton, Ontario
Job Type: Full-Time
Work Location: In-person (Trenton, ON)
About FDF Raceshop
FDF Raceshop is a Canadian manufacturer specializing in high-performance suspension, steering, and chassis components for drift and motorsports applications. Everything we do is driven by innovation, quality, and a passion for motorsports. From designing and manufacturing products in-house to supporting customers around the world, we're constantly looking for ways to improve our products, processes, and customer experience.
We're looking for someone who is passionate about the automotive industry and enjoys solving problems, helping customers, and working as part of a fast-paced team.
About the Role
This is much more than a traditional customer service position. You'll be one of the main points of contact for our customers while also working closely with our engineering, manufacturing, production, and sales teams. Your feedback and observations will play an important role in improving our products, procedures, and overall customer experience.
This position is required to work on-site at our Trenton, Ontario facility. Remote or hybrid work is not available.
If you enjoy being involved in all aspects of a business, are highly organized, and have a genuine interest in performance vehicles and motorsports, we'd love to hear from you.
Responsibilities
- Respond to customer inquiries by email and phone in a professional and timely manner.
- Provide product recommendations and technical assistance to customers.
- Work closely with the production and manufacturing teams to communicate order updates and resolve customer concerns.
- Collaborate with engineering and product development by providing customer feedback and identifying opportunities for product improvements.
- Help develop and improve internal processes, procedures, and customer support documentation.
- Maintain accurate customer records and follow up on open inquiries.
- Prioritize multiple tasks while maintaining excellent attention to detail.
- Contribute ideas that improve efficiency and the overall customer experience.
Qualifications
- Previous customer service experience.
- Automotive industry experience.
- Strong understanding of automotive components and terminology.
- Excellent written and verbal communication skills.
- Highly organized with exceptional time management skills.
- Strong problem-solving abilities and attention to detail.
- Comfortable working in a fast-paced environment and managing multiple priorities.
- Positive attitude with a willingness to learn and continuously improve.
- Experience with Shopify, CRM systems, or order management software is considered an asset.
- Must be able to reliably commute to or relocate to the Trenton, Ontario area before starting work.
What We're Looking For
The ideal candidate is someone who:
- Has a genuine passion for cars and the automotive industry.
- Enjoys helping customers find solutions.
- Takes initiative and looks for ways to improve processes.
- Works well independently and as part of a team.
- Communicates professionally and confidently.
- Thrives in a dynamic environment where every day is different.
Why Join FDF Raceshop?
- Work in an exciting motorsports environment.
- Be directly involved with innovative automotive products.
- Collaborate with engineering, manufacturing, and product development.
- Have a real impact on improving products and customer experience.
- Join a passionate, close-knit team that values new ideas and continuous improvement.
If you're looking for a career where your automotive knowledge and customer service skills can make a real difference, please email your cover letter and resume to [email protected]
Pay: $25.00-$27.00 per hour
Benefits:
- Dental care
- Extended health care
Application question(s):
- Do you have 3 -5 years customer service experience
Experience:
- Automotive : 3 years (preferred)
Language:
Work Location: In person
