Motion is a leading supplier of industrial products, partnering with our teams, suppliers and customers to provide value and simplify their operations. We are looking for talented people to join the team, driving our industry forward.
WHO YOU ARE
You’re a leader who takes initiative, sees a problem or opportunity, and dives in.
You bring your ‘A game’ every day to elevate your team and meet challenges head on. You’re an analytical thinker with savvy interpersonal skills, a strong will to learn and a desire to partner with others in a highly collaborative team environment.
If you are passionate about leading your team and collaborating with customers through everything, from hands-on operational duties to team motivation efforts, we want to talk to you!
ABOUT THE ROLE
As Key Account Team Lead you will be the central contact for a team of Customer Service Representatives, sales reps, customer's purchasers and factory representatives dedicated to serving a high profile, major account. This is a multi-faceted role, encompassing customer service management, process management/refinement and liaising with stakeholders from all sides.
JOB RESPONSIBILITIES
- Champion development of your team to drive individual and team goals and best practices
- Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
- Act as principal contact for internal/external stakeholders; customer, product specialists, corporate support team and vendors
- Maintain, modify and implement effective processes ensuring consistent workflow
- Energize your team, cheering successes and guiding through challenges
- Creating a positive, dynamic, and fun work environment
REQUIREMENTS
As the Key Account Team Lead are empowered to take initiative, lead by example, utilizing your strong administrative, project management, and mentoring abilities. You should also be detail-oriented with solid analytical and problem-solving skills. You demonstrate excellent verbal and written communication, interpersonal skills as well as the ability to establish rapport and build solid relationships internally and externally.
- 3+ years of proven sales or customer service leadership experience
- High school diploma coupled with some post-secondary education (preferred)
- Polished interpersonal skills, employing tact and diplomacy handling situations and people
- Analytical thinker, curious by nature, able to see different angles to situations and challenges
- Strategic manager of people and personalities to optimize team results
- A builder of people; training, mentoring and developing individuals and teams for their success.
- Strong computer proficiency including Excel
- Industrial / distribution experience, an asset
- Resolve customer issues – determine the cause, provide a solution, make necessary adjustments and follow up to ensure customer satisfaction
- Grow your skills and career through business and personal development courses and activities
- Share your big ideas, learn from your mistakes, ask for help and lend a hand when needed
THE WORK EXPERIENCE AT MOTION INDUSTRIES (CANADA) INCLUDES
- Comprehensive flex benefits
- Competitive salary and bonus plan
- An attractive pension plan
- Learning and development opportunities
- Great company culture with a strong leadership team
- Growth and Development opportunities
- Open and frequent communication
- Timely feedback on individual performance and career development opportunities
Job Type: Full-time
Pay: $60.00-$75.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Education:
- Secondary School (required)
Language:
Work Location: In person
