Position Description: Excell Team Member – Full-Time (32-Hrs plus per week)
At Excell Self Storage we deliver ‘WOW’ through service by building open and honest relationships via communication. We have fun at work with a smattering of weirdness. As a Team we invite open-mindedness, growth, and learning to improve our work lives and the bottom line. Here, we embrace and drive change towards ever evolving Best Practices that You will help derive.
We are determined to passionately do more with less while simultaneously driving XL-Team spirit. When we accomplish these attainable goals while remaining humble, we Excell.
WHAT WE’RE LOOKING FOR:
- Tried & True Customer First Experience in face-to-face Retail Sales – minimum two yrs
- You’re fluent in comprehensible English – any other languages are beneficial
- Exceptional & polite communication skills – verbal, written, and electronic
- Intermediate plus skill level - computer, software
- You’re always learning and improving in your role - you’re self-driven
- You enjoy being part of a Team and support Team members –diversity, equity, and inclusion matter here
- Ability to multi-task – this can be a busy place
- You’re fun to be around, creative, and even a bit unorthodox
- No specific formal education necessary (really!)
- You do your best – Always!
RESPONSIBILITIES:
- Provide outstanding customer service (in-person, over the phone, and via email) by helping customers determine their storage needs, recommending storage solutions, and encouraging the sale of retail product solutions.
- Accurately completing contracts and outlining important contract features, and facility policies & procedures.
- Provide facility tours, answering questions, and outlining facility policies and fees.
- Ensure the appearance of the property is welcoming and customer-ready daily by maintaining a exceptionally clean office, facility, and grounds.
- Cleaning and maintenance (fixing, painting, gardening, etc.) is a significant part of this role.
- Collect from customers with delinquent accounts, over-locking and un-locking access as required, while politely and empathetically interacting.
- Manage, verify, and balance daily transactions, including opening and closing procedures.
- Conduct multiple daily facility inspection tours, managing any noted issues in a timely manner.
- Work closely with your Team to receive training and coaching, while striving to exceed all company expectations.
- Have an upbeat, always friendly demeanor and we’ll have some fun with our customers, tenants, and one another, while managing the above as the XL-Team.
BENEFITS:
- Wages above industry average
- On-site secure parking
- Semi-Casual Attire
- Uniform Shirts, jacket, and name tag provided post probation
WORKING HOURS:
We’re currently seeking to fill ONE Full-Time PERMANENT position (32-Plus Hrs per week). Our hours of operation are presently 9-am to 6-pm M-Su.
The Full-Time POSITION hours include:
Thursday through Sunday weekly, 9:00-am to 6:00-pm daily and remaining hrs dispersed as needed throughout the week
Coverage for up to 40-hrs/week as needed (vacation & sick time as needed)
Our Offer
$19.00 per hour for 90-day probationary period
$22.00 per hour post probation period
Please provide a resume
Must be a permanent resident or citizen of Canada
A criminal record check will be conducted on all hires
We would like to thank all applicants for their interest; however, only chosen candidates will be contacted.
Thank you for considering Excell Self Storage!
Pay: $19.00-$22.00 per hour
Benefits:
Application question(s):
- Are you a permanent resident or citizen of Canada?
Language:
- English fluently (required)
Location:
- Abbotsford, BC V2S 4J8 (required)
Work Location: In person
