Job Summary
Join our dynamic automotive team as a Service Advisor, where your enthusiasm and exceptional communication skills will drive customer satisfaction and operational success. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring a seamless experience from initial inquiry to vehicle pickup. Your ability to analyze customer needs, provide expert recommendations, and upsell additional services will contribute to both customer loyalty and business growth. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this opportunity is perfect for you!
Duties
- Greet customers warmly and professionally, establishing a positive rapport from the first interaction.
- Listen carefully to customer concerns, accurately documenting vehicle issues through detailed data entry.
- Explain repair recommendations clearly, ensuring customers understand their options and the value of suggested services.
- Coordinate with technicians to prioritize repairs and communicate estimated completion times effectively.
- Upsell additional maintenance or service packages by identifying customer needs and presenting suitable solutions.
- Manage appointment scheduling and follow-up communications via phone and digital channels with excellent phone etiquette.
- Maintain comprehensive records of customer interactions, service histories, and sales activities using Shop monkey management software.
- Provide multilingual support to serve a diverse customer base with clarity and professionalism.
Skills
- Exceptional communication skills in English with the ability to convey complex information simply.
- Strong analysis skills to assess vehicle issues accurately and recommend appropriate solutions.
- Proven sales ability with a focus on upselling services while maintaining integrity and customer trust.
- Proficiency in data entry to ensure precise record keeping of customer details and service transactions.
- Customer service expertise with a friendly, professional demeanor that enhances the overall experience.
- Knowledge of phone etiquette standards to handle inquiries efficiently and courteously.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
Join us in delivering top-tier automotive care! We are committed to fostering an inclusive environment where your skills shine, your career grows, and our customers leave satisfied every time.
Pay: $3,500.00-$4,000.00 per month
Benefits:
Work Location: In person
