Job Summary
We’re looking for a Retail Sales Associate with leadership experience — someone who not only excels at customer service but also naturally steps into a leadership role when needed. This role is ideal for someone who’s confident on the floor, comfortable in a fast-paced environment, and thrives when working with people.
*References required*
You’ll be the go-to support for staff during busy shifts- especially Saturdays and other high-traffic days- helping to keep things running smoothly while delivering a great customer experience. We’re looking for someone who loves connecting with others, enjoys being part of a team, and has a genuine enthusiasm for many of the products we carry.
Responsibilities
- Deliver exceptional customer service and act as a point of support for staff during shifts
- Lead and motivate the retail team to meet sales goals and maintain high service standards
- Foster a positive, team-oriented work environment by being approachable, helpful, and solutions-focused
- Handle customer inquiries, resolve issues efficiently, and step in for escalated situations when needed
- Conduct product demonstrations and offer knowledgeable, technical support to customers
- Implement upselling and cross-selling techniques to maximize sales opportunities
- Oversee cash handling and ensure accuracy in POS transactions and cashiering practices
- Maintain merchandising standards to ensure products are attractively and effectively displayed
- Stay up to date on current promotions, return/exchange policies, and security practices
- Support daily operations to ensure a smooth and efficient sales floor, especially on weekends and high-traffic days
Requirements
- Proven retail sales experience
- Previous team lead or supervisory experience in a retail or customer-facing environment
- Friendly, approachable, and confident — with a genuine passion for customer service
- Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities
- Comfortable leading by example and being the go-to person for staff and customer needs during shifts
- Proficient with POS systems for accurate cash handling and transaction processing
- Skilled in product demonstrations and explaining features in a customer-friendly way
- Strong organizational and time management skills
- Familiarity with merchandising principles and general retail operations
- Professional phone etiquette and experience handling customer inquiries by phone
- Previous experience with upselling or cross-selling techniques is an asset
- Must be available to work weekends, especially Saturdays & Holidays
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Expected hours: 30.0 – 35.0 per week
Benefits:
Experience:
- Retail sales: 1 year (required)
Location:
- Vancouver, BC V6H 3S2 (required)
Work Location: In person
