Scott Mission was founded in 1941 by Rev. Morris and Mrs. Annie Zeidman as a non-denominational Christian organization. Each year, it offers practical, emotional, and spiritual support to thousands of people who are experiencing poverty and homelessness in the City of Toronto. The Mission is a community that continually seeks to be:
- Centered in and dependent on Jesus Christ
- Gracious, generous, and collaborative in our relationships
- Servant hearted, innovative, and professional in our work
- Rooted in God’s rescuing work in history
Scott Mission’s vision prayer captures the heart of its goal: Poverty in full retreat, flourishing for all, in Toronto and beyond.
The Mission is currently implementing a transformational, five-year strategic plan with the following objectives: Increasing capacity and enhancing basic needs services, deepening clients’ transformational impact, multiplying partnerships, and offering spiritual leadership to Canadians.
Position: Intake Advocacy Associate
Department: Welcome Centre
Status: Full-Time (37.5 hour/week, 7:00am-3:30pm)
Primary Work Location: 502 Spadina Avenue and 346 Spadina Avenue
Position Summary: The Intake Advocacy Associate will be based in 502 Spadina Ave and will report to the Welcome Centre Manager. The Intake Advocacy Associate will be the first point of contact of Scott Mission, and he/she will ensure a first positive client experience as a start of their transformational journey with Scott Mission.
Duties & Responsibilities:
· Provide information on Scott Mission’s services, eligibility criteria and policies to clients and families; provide referral services
· Utilize software application to record, track, follow up, assess client’s status and use of service
· Promote and encourage a welcoming and supportive environment for clients, guests, donors, volunteers
· Handle internal and externals referrals, respond to emails, phone calls or other correspondences in a timely and responsible manner
· Distribute hot meals, clothing, receive and transfer donations as required
· Lead and participate in Bible Studies and ministry service
· Networking with clients and external stakeholders and industry partners in the community
· Crisis management and de-escalate when situations arise
· Maintain cleanliness of office, ensure files and records are organized
Required Experience and Education:
· Diploma or Degree in Ministry/Social Services Post Secondary Education.
· Fluency in Mandarin required
· A minimum of one - two years’ experience in Christian Ministry or Social Services. Understanding (some) of issues such as immigration, housing, poverty, abuse, addiction, mental illness.
· Hold a solid and vibrant Christian faith. Regular attendance at a recognized church or worshipping community
· Excellent assessment skills
· Demonstrated understanding of addictions, mental health, poverty, housing and homelessness issues
· Computer literate: MS Words, Window Access Database, familiar with Microsoft Office Suite (Dynamics 365), Excel, Word, Teams.
· Excellent communication skills verbally and in writing, active listening skills
· Excellent interpersonal and conflict management skills; ability to work with people with diverse background
· Ability to carry out work with integrity, respecting confidentiality of clients
· Ability to multi-task and be flexible in daily routine of working in the frontline
· Self-starter and result-oriented, excellent problem solver
- Able to safely lift and carry 20-40 pounds and be physical (use of back and arms) throughout day
- Driver’s License is essential
A combination of education and experience that demonstrates the ability to perform the responsibilities of this position may be considered in lieu of stated education and experience requirements.
Interested applicants are invited to apply by submitting a cover letter with resume to [email protected]
The Scott Mission welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is conditional to results of Police Reference Check and satisfactory references.
Pay: $50,299.27 per year
Work Location: In person
