Overview
- URGENTLY HIRING !!!
- We are seeking a dedicated medical administrative assistant to join our team. The ideal candidate will have a positive, enthusiastic attitude, with a passion for delivering excellent patient care and administrative support in a medical setting, specifically in an ophthalmic environment.
- This position will be stationed at: iCare Medical Centre, 5945 Jeanne D'Arc Blvd S, Orléans, ON K1C 2N1 AND iCare Surgical Centre, 2148 Carling Ave #205, Ottawa, ON K2A 4E2.
- Bilingual applicants are preferred but it is not required.
Responsibilities
- Deliver exceptional customer service and ensure a positive patient care experience.
- Warmly greet patients and provide information about our services.
- Manage patient scheduling, including managing patient referrals, appointment bookings, follow-ups, confirmations, and rescheduling requests.
- Respond promptly and accurately to patient inquiries via phone, email, and voicemail, delivering clear and helpful information.
- Ensure the accuracy and organization of medical records by scanning, sorting, and filing documents into patient charts within the EMR system.
- Process patient intake forms and verify insurance information to ensure all details are current and accurate.
- Oversee the smooth flow of patients by efficiently managing check-in and check-out procedures.
- Process payments using POS systems and direct billing with precision, ensuring accurate and timely transactions.
Experience
- Excellent interpersonal skills with the ability to build positive relationships with patients, families, and team members.
- Previous experience in a reception or customer service role is preferred, ideally in an optometry or medical office environment.
- Knowledge of medical terminology and familiarity with electronic medical records systems and Microsoft Office.
- Proficiency with Epic software is advantageous.
- Strong verbal and written communication skills in French is preferred.
Join our team of dedicated professionals committed to providing exceptional eye care services and making a positive impact on our patients’ lives.
Expected start date: June 22nd, 2026
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Extended health care
- On-site parking
- Vision care
Application question(s):
- Will you be able to commit for at least a year if you get offered the position?
- Will you be able to commute to either Carling OR Orleans location throughout the week (with a week's notice in advance)?
Work Location: In person
