Build Your Career with a National Organization Where Your Expertise Makes an Impact:
The Bolt Supply House, Soucie Salo, & Source Atlantic have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.
We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Counter Sales based out of Surrey, BC location (101, 9725 ‑ 192 Street, Surrey, BC V4N 4C7).
POSITION OVERVIEW
We are seeking a dependable, customer-focused professional to support both branch sales and warehouse operations in a fast-paced industrial environment. This role plays a key part in ensuring seamless daily operations—from assisting customers and processing orders to maintaining accurate inventory and coordinating shipments.
RESPONSIBILITIES
- Respond to customer inquiries via in-person, phone, and email with professionalism and technical expertise
- Assess customer needs and recommend appropriate products, pricing, availability, and alternative solutions
- Present alternatives and solutions considering pricing, specifications, compatibility, and availability
- Provide reliable updates on product availability, shipment status, and delivery timelines
- Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
- Help maintain an organized, stocked, and professional counter & storefront area
- Build and maintain strong relationships with new and repeat customers
- Support with shipping, receiving, inventory counts and maintain accurate system information
- Uphold company policies and procedures while maintaining a professional branch presence
- Perform other branch and counter-related duties as assigned
QUALIFICATIONS
- 2+ years of experience in Industrial MRO, fasteners, components, or related environment is required
- Strong customer service skills with a professional, positive attitude
- Experience operating warehouse equipment including forklifts, pallet jacks, and other material handling tools would be an asset
- Clear and effective communication skills
- Able to work in a fast-paced environment and manage multiple tasks simultaneously
- Solid problem-solving skills with strong attention to detail and accuracy
- Strong time management skills with the ability to work independently and as part of a team
- Honest, dependable, and punctual with a proactive work ethic
- Capable of following written instructions, safety procedures, and documented processes
- Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems
- Working knowledge of business math including pricing, measurements, ratios, etc
Pay: $45,000.00-$58,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
