Do you enjoy helping customers find everything they need for their building project? Do you have experience in construction or building supply sales? OR - do you have a strong customer service focus and want to learn our industry? If you have answered "yes" to any of these questions, we would love to hear from you!
Dick’s Lumber is looking for a detail oriented, sales driven and customer service-oriented team players to join our team.
ACCOUNTABILITIES:
- Expedites all special-order products throughout the system from when they are quoted and ordered to when they are delivered to the customer.
- Maintains contact with customers as to the status of their orders and advises when they are completed.
- Sources nonstock custom products from various vendor product lines for the customer.
- Supplies Inside, Outside and Counter Sales staff with accurate pricing on special order products as needed.
- Established cash or financing options and provides assistance to customer account inquiries.
- Processes all special-order returns both with customers and vendors.
- Establishes relationships with vendors for favorable pricing.
- Ensures that the correct products were received from the vendor and that the paperwork is completed in a timely manner.
- Ensures product is clearly tagged with Customer contact information.
- Ensures that special order policies and procedures are adhered to, pertaining to payments, invoicing and billing.
- Maintains weekly sales reports on all sales activities.
- Performs other job-related duties as required including but not limited to purchasing and controlling inventory of certain stock items.
QUALIFICATIONS:
- Fluent in English with excellent verbal, written, listening, and interpersonal communication skills.
- Strong customer service skills with a demonstrated ability to build positive relationships and deliver exceptional service to customers and colleagues.
- Knowledge of the lumber, building materials, hardware, or construction industry is considered a strong asset.
- Ability to assess customer needs, recommend appropriate products, and provide effective solutions.
- 1–2 years of sales experience is considered an asset.
- Strong computer skills, including proficiency with Microsoft Office applications and the ability to learn new systems and software quickly.
- Positive attitude with a strong commitment to teamwork, collaboration, and contributing to a supportive work environment.
- Excellent time management and organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
- Highly detail-oriented with strong organizational, problem-solving, and multitasking abilities.
- Ability to perform efficiently in a fast-paced environment with minimal supervision.
WORKING CONDITIONS:
- Exposure to dust, dirt and extreme changes in temperature and weather when working outside.
- Busy, high-volume environment
We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.
