Overview
We are seeking a dedicated and experienced Automotive Service Manager to oversee our service department and ensure exceptional customer satisfaction. The ideal candidate will possess strong mechanical knowledge, excellent customer service skills, and a proven track record in automotive repair and sales. This role requires effective leadership to manage a team of technicians and service advisors while driving service sales and enhancing operational efficiency.
Duties
- Manage daily operations of the service department, ensuring high-quality automotive repairs and maintenance while growing department profitability..
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints promptly.
- Oversee the scheduling of service appointments and ensure timely completion of work.
- Train, mentor, and evaluate service staff to enhance their skills and performance.
- Implement upselling strategies for additional services and products to maximize revenue.
- Maintain accurate records of repairs, services performed, and parts inventory.
- Ensure compliance with safety regulations and store policies.
- Collaborate with other departments to improve overall dealership performance.
Qualifications
- Proven experience in an automotive service management role.
- Strong mechanical knowledge with the ability to diagnose automotive issues effectively.
- Excellent customer service skills with a focus on building lasting relationships with clients.
- Experience in upselling services and products in an automotive setting.
- Proficient in cash handling and financial transactions related to service operations.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Familiarity with automotive repair processes, tools, and equipment is essential.
- A valid driver's license is required.
Although we list a pay range, there is really no upper limit to pay for a high performer who can drive sales increases and profitability in the shop.
Please, please read the job requirements. Don't waste our time and yours applying if you are not an experienced Service Manager.
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
Work Location: In person
