BLANEY MCMURTRY LLP
HELP DESK AND APPLICATION SUPPORT
Why work at Blaney McMurtry LLP?
Blaney McMurtry LLP is a multi-service 120 + lawyer firm, based in the heart of downtown Toronto. For more than sixty-five years, we have helped clients overcome challenges and seize opportunities through our continuing commitment to achieving results and building relationships. We seek exceptional individuals who take pride in their work and know the importance of excellent client service.
Our motto is “Expect the Best” and that goes both ways. At Blaneys, we value a diverse and inclusive workplace that respects and supports all of our staff. We offer a competitive salary based on experience and paid vacation. Your well-being is very important to us and this is why we offer an excellent benefits package which includes health, dental, as well as an Employee Assistance Program. If you would like to gain new skills, we have abundant training and professional development opportunities to help to achieve your personal and professional goals.
We are currently recruiting for a Help desk and Application Support to join a very busy Information Technology Department and has the ability to work independently and manage multiple priorities. Applicants must be detail-oriented with excellent analytic and communication skills. This is an excellent opportunity for an individual to join a dynamic team and contribute to the overall success of the Firm. The ideal candidate for this position has a strong work ethic, exceptional problem-solving skills, and is comfortable working within a team. Blaney McMurtry LLP is passionate about what we do, and we are looking for someone who shares our passion to join our team.
Responsibilities for this position include, but are not limited to:
· Providing day-to-day helpdesk support and resolving problems to the end user’s satisfaction with regards to software, hardware, mobile devices, and network connectivity. Documenting internal procedures.
· Monitoring and responding quickly and effectively to requests received through the IT helpdesk ticketing system. Reporting issues to the Service Desk for escalation.
· Identifying and troubleshooting any hardware and fundamental software configuration problems. Planning and carrying out software and hardware upgrades.
· Performing timely workstation hardware and software upgrades as required. Modifying configurations, utilities, software default settings, etc. for the local workstation. Installing, testing, and configuring new workstations, peripheral equipment, and software.
· Assisting with onboarding of new users. Managing PC setup and deployment for new employees using standard hardware, images, and software.
· Assigning users and computers to proper groups in Active Directory.
· Basic web development skills (HTML, ASP, ASP.NET, CSS)
· Experience with Citrix XenApp, DUO2FA, VPN
· Experience working with Windows server
· Work both independently, and with other members of the Application Team
· Provide technical support for all applications in a desktop computing environment
· Ensure assigned applications are running error free
· Perform scheduled maintenance and support release deployment activities after hours
Qualifications:
· 2 years of relevant technical experience.
· Previous helpdesk support experience in a mid to large-sized organization an asset.
· Background in professional level customer service.
· Clear, concise, and effective communication skills, both over the phone and in person.
· Strong problem solving skills; able to handle multiple tasks effectively.
· Ability to quickly learn new technologies to execute business objectives
· Good all-round technical skills
This is a full time in office role with the requirement of evening and weekend on-call one week per month.
Interested applicants should apply here. Only those candidates selected for an interview will be contacted.
If you require any accommodation in the application process, please contact us. Blaney McMurtry is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs.
We look forward to hearing from you and thank you for your interest.
Job Types: Full-time, Permanent
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
