Qualifications
Job Description:
LIFT Fitness & Physio is seeking Studio Concierge teammates to serve as the face of our studio. This position blends luxury hospitality, client care, and operational precision, ensuring every guest feels seen, supported, and inspired. The Studio Concierge manages the front desk, and is responsible for maintaining an organized, professional, and high-end atmosphere across the studio, supporting both client experiences with daily operations.
Key Responsibilities
Client Care & Communication
- Greet clients upon arrival, manage check ins, and create a warm and welcoming high end experience at the studio.
- Answer and return all phone calls, texts, and emails through the Telus BizConnect system in a timely and professional manner.
- Support scheduling, client management, and billing through both the Mindbody and Jane platforms for all services offered at LIFT.
- Process Longevity Lounge billing including sauna and cold plunge sessions and memberships.
- Studio Concierges play a key role in driving front of house sales by managing incoming leads, answering inquiries, and confidently guiding potential clients through calls and in person conversations to convert interest into bookings and memberships.
- Schedule physiotherapy sessions, personal training appointments, and group classes accurately within the booking systems.
- Provide exceptional client service by responding to questions, concerns, and requests promptly, professionally, and empathetically.
- Communicate important client updates, operational feedback, or concerns to the Studio Operations Manager and the Owner of LIFT.Studio Operations & Atmosphere
- Maintain a clean, organized, and fully stocked studio at all times.
- Prepare and oversee the Longevity Lounge (sauna, cold plunge, red light therapy, compression boots) for a seamless client experience.
- Perform studio and Longevity Lounge opening and closing duties with consistency and care.
- Report maintenance or cleanliness issues promptly to management.
Qualifications
- Warm, polished, and professional presence both in person and over the phone.
- Excellent organizational and multitasking abilities.
- Comfortable with technology and coachable for related systems.
- Passionate about health, fitness, and exceptional service.
- Calm under pressure and solutions-oriented in fast-paced settings.
- Physically able to lift up to 30 lbs.
Why Join LIFT?
At LIFT Fitness & Physio, we are more than a fitness and rehab studio — we are a community. As the Studio Concierge, the mission is to deliver professional, high-quality, and meaningful client experiences while shaping the energy and culture of the space.
Job Type: Part-time
Benefits:
- Company events
- On-site gym
- Wellness access (Sauna and Cold Plunge, Red light therapy)
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Company events
- On-site gym
Application question(s):
- Do you have previous Jane or Mindbody Experience?
Work Location: In person
