As the National Cemetery of Canada, our every-day is dedicated to delivering high-quality service to honor our ancestors and set a precedent for future generations; we are Beechwood Funeral, Cemetery and Cremation Services. Located on Beechwood Avenue in Ottawa, we operate on a not-for-profit basis and provide funeral, cemetery, and cremation services.
We are excited to be growing our team and we are looking for a Family Services Representative to join our Sales team.
Beechwood is guided by the following core values in its relations with families, partners, stakeholders, and employees.
• Integrity • Professionalism • Service Excellence • Dignity and Respect • Empathy, Sensitivity and Compassion • Open, Honest and Transparent Communication •
As part of our commitment to diversity, equity, inclusion, and accessibility, we encourage applications from all qualified individuals. If you require accommodations during any stage of the application or interview process, please email [email protected]. We are happy to work with you to meet your needs.
With a full (100%) commissioned compensation structure, there is a direct connection between your success and your take home at the end of the day. This position is ideal for a driven person whose consultative approach adds real value to our clients and their families and friends’ bereavement needs. As a Family Services Sales Representative you will:
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Assist families with the entire spectrum of their bereavement needs from pre-planning funerals, cremations and cemetery services, including land and memorials.
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Help families at the time of need to make the arrangements for all cemetery services.
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Work with at-need families to support with the Executor Assistance Program, and partner with the funeral directors to ensure all families are properly serviced.
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Generate lead sources from attending events, networking and community involvement.
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Develop a deep and comprehensive knowledge of Beechwood’s products and services
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Overall - meet sales targets while providing excellent service to our clients.
You are a resourceful and community-minded family services representative who thrives in the challenge of achieving and surpassing sales targets. You are productive and you know that consistent activity ensures success. You are a networker who loves to meet new people, learn about their goals, and help them make the right decisions for their family and friends. At the end of the day, your clients trust you because you treat them as you would your own family.
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Strong work ethic, goal driven, sales mindset and self-motivated (required)
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Experience with in-person, consultative sales and customer service (required)
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Experience arranging pre-need or at-need funeral services is an asset
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An ability to learn and adapt in fast moving environment (required)
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A driver’s license, use of a vehicle, and valid vehicle insurance (required)
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Bilingualism in English/French (required)
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Fluency in another language is an asset
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One of the follow licenses would would be an asset (required by end of training period)
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Funeral Pre-Planning
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Funeral Director – Class 1 (embalming)
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Funeral Director – Class 2 (non-embalming)
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Cemetery Sales Representative Certification would be an asset (required by end of training period)
Family Services Sales Representatives have a rotation of duty days when they must be on-site during the regular business operating hours (Monday to Friday). There are additional monthly duty schedules for evening and weekend availability. Sales representatives are encouraged to build community connections and attend events outside regular business hours. You will have the flexibility to schedule your working hours on non-duty days around client meetings and events.
Family Services Sales Representatives' earn commission and bonuses based on sales, as such earning are variable. The first six-months of employment are a training period with an annual salary of $45,000, and are not eligible for commission or bonuses. After 1 year in the position, most sales representatives earn between $100,000 and $150,000 annually.
At Beechwood we value diversity, equity, inclusion, and accessibility; we encourage applications from all qualified individuals. If you require accommodations during any stage of the application or interview process, please email [email protected]. We are happy to work with you to meet your needs.
This posting is for an existing vacancy. Beechwood may use AI during the recruitment process for this position to aid in screening and assessing applications, all applications that meet minimum requirements are reviewed by the recruitment team.
