Job Overview
We are seeking a knowledgeable and customer-focused Parts and Service Advisor to join our team. In this role, you will be the go to resource for parts and service support - assisting both our technicians and customers. Your expertise combined with excellent customer service skills will ensure a seamless experience for our technicians and clients. The ideal candidate will have a minimum 2 years experience in a parts or service advisory role, previous mechanic experience and excellent communication/customer service skills.
Duties
- Support customers with basic parts / service inquiries
- Support technicians and service staff with timely part sourcing
- Handle counter, phone, email and walk-in inquiries from customers
- Receive, stock, and maintain inventory accuracy
- Generate invoices and track pending orders
- Conduct inventory cycle counts.
Experience
- Previous parts and service experience is highly preferred
- Mechanic experience or mechanical knowledge is advantageous for understanding scheduling repairs and parts compatibility
- Strong customer service skills with the ability to communicate technical information clearly and professionally
- Cash handling experience ensuring accuracy during transactions
- Thorough understanding of parts inventory management
This role requires a proactive individual who is detail-oriented, personable, and committed to delivering exceptional customer experiences. Candidates with previous experience and a desire to grow within the industry are encouraged to apply.
Pay: From $25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Ayr, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- parts/service: 1 year (required)
Language:
Work Location: In person
