Job Overview
Shoreline Orthodontics is excited to add a Practice Manager for our Nanaimo and Duncan practices.
We are seeking a candidate with 3 to 5 years of administrative and managerial experience. In this dynamic role you will support the operational needs of a fast-paced orthodontic clinic to ensure optimal practice performance with the overall goal of enhancing the patient’s experience.
Qualified candidates will have a passion for coaching and mentoring others, can seamlessly manage business operations and can work through complex situations diligently and collaboratively. We are looking for someone with a fun, positive attitude, and professional demeanor to support our doctor, team, and patients. As our Practice Manager you are a team player, self-motivated, flexible, and always willing to learn.
Operational Planning & Execution
- Support with all aspects of practice administration and operations (e.g., scheduling, patient correspondence, third party services, etc.)
- Support and develop strategies and marketing initiatives to increase new patient growth.
- Support with attracting, developing, retaining, and onboarding team members.
- Ensure exceptional patient care and promptly resolving patient inquiries as they arise.
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team.
Leadership
- Lead and maintain communication with the doctors and team through morning huddles, team meetings, communication boards to foster an inclusive and team-based environment.
- Provide back-up support to our administrative team, which includes answering phones/emails, scheduling patients, etc.
- Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
- Drive the implementation of company policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
About you:
- A strategic thinker with who enjoys problem-solving and troubleshooting and can multi-task and prioritize appropriately in a busy environment.
- Have exceptional interpersonal skills and is someone who motivates and brings out the best in others.
- A self-starter who is passionate about delivering positive patient experiences.
- Are detail-oriented and able to work both strategically and tactically.
- Possess a strong aptitude for change management.
- Have alignment with our purpose, values and mission which guide how we work.
What you bring – qualifications:
- Previous managerial experience leading a team.
- Previous administrative experience.
- Passionate about coaching and mentoring others.
- Three or more years of experience in a dental/healthcare environment an asset.
- Strong aptitude for change management.
At Shoreline Orthodontics, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination.
Wage is determined based on work experience and will be discussed during the interview process.
Pay: $75,000.00-$85,000.00 per year
Benefits:
- Disability insurance
- Employee assistance program
- Life insurance
- Vision care
- Wellness program
Work Location: In person
