Job Responsibilities:
Behavioural Skills Required:
- Must have good customer-facing skills and be well presented.
- Demonstrates independent and proactive thinking
- Builds effective relationships with both the CLIENT and End Client
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Fully vaccinated techs
Technical skills & Experience Required:
- Must have experience of using an ITSM system.
- Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular those running iOS and Android operating systems
- Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
- Ability to replace defective parts.
Desired Educational Requirements:
- Completion of CompTIA certifications—e.g., A+, Network+, etc.
- Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.
Job Type: Full-time
Pay: $24.00-$28.00 per hour
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
Experience:
- Active Directory: 1 year (required)
- Windows: 1 year (required)
- Desktop support: 2 years (required)
- Ticketing Tool: 1 year (required)
Work Location: In person
