HK Henderson is looking for an Auto Insurance Coordinator!
THE ROLE
The Auto Insurance Coordinator is primarily responsible for delivering outstanding customer service to our SGI Auto Insurance clients. Auto Insurance Coordinators possess exceptional follow-through skills, ensuring efficient task management and high-quality results without compromising service quality.
As an Auto Insurance Coordinator, you are part of a dynamic team driven by curiosity to thoroughly understand our clients’ unique needs and tailor comprehensive solutions. Your unwavering commitment to client satisfaction drives you to consistently exceed expectations, resulting in positive client experiences.
WHAT YOU’LL DO:
- Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.
- As the first point of contact for clients, present a positive and professional image of the organization to all visitors and clients.
- Provide clients with prompt service and customized advice, responding to general inquiries via telephone, email, or walk in, from clients, colleagues, and other parties.
- Direct non-motor vehicle client inquiries to the appropriate individuals, or departments within the organization.
- Manage the issuance and renewal of driver’s licenses, plates/vehicle registration, permits and updating client information as needed.
- Process SGI Auto Fund transactions, insurance payments and SGI Auto Fund End of Period tasks as required.
- Continuously develop strong knowledge of insurance products and attend mandatory SGI Seminars as required to stay updated and informed.
- Maintain the reception area in an organized and presentable manner.
- Other duties as required.
WHAT WE REQUIRE:
- Must hold a Restricted Auto Licence or willing to obtain.
- Demonstrated experience in delivering exceptional customer service.
- High follow-through and strong organizational skills.
- A well-defined sense of diplomacy and business acumen with a focus on customer service and the overall client experience.
- Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability.
- Proficiency in Microsoft Office.
- Experience with internal Broker Management Systems (EPIC) considered an asset.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program
Work Location: In person
