Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.
We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!
Sales & Estimation - Sales Operations Accounts Coordinator
Job Description: This position works with both internal divisions and external accounts to provide insulation services to customers under GNI Management Group. As a back-office function, working with stakeholders to meet account objectives and timelines for delivery and/or submission of required documentation and reporting. This position is also responsible for synching functionality between Salesforce CPQ and SAP creating work breakdown structure.
Key Responsibilities:
Big Box Stores
- Point of contact within GNI for account generated leads and processes including the payment processing, service calls, PO upload and day to day coordination of duties.
- Working with internal teams to move projects forward in a timely fashion and ensuring all required sign offs are received and submitted to the account
- Working with the account and internal teams to address complaints and warranty visits to obtain all site documentation, creating additional quotes as needed and bringing the file to resolution.
- Other duties as required
Salesforce CPQ and SAP Sync:
- Responsible for auditing compliance company wide of CPQ quote format for SAP and work order creation/synching.
- Maintain SOPs for syncing by working directly with Sales Consultants and Branch level leaders
- Report on synch processes and suggest continuous improvement strategies.
General Sales Operations:
- Support Sales Operations Coordinator functions as required based on volume.
- Other duties as assigned.
Key Competencies:
- Strong oral and written communication, understanding of professionalism and email etiquette
- Strong organization skills
- Ability to multitask and prioritize
- Time management
- Ability to work individually and with teams
- Strong attention to detail
- Previous customer service experience, administrative and office experience
- Understanding of insulation and weatherization services
- Good decision making and problem-solving skills
- Experience with CRM or ERP softwares (i.e SAP, Salesforce and Microsoft Office Suite)
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
