Job Summary
Kingston Honda/Acura is seeking a professional and customer-focused Service Advisor to join our dynamic team. The Service Advisor acts as the primary point of contact between customers and our service department, ensuring a seamless experience from vehicle check-in to vehicle pickup. This role requires excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service. The ideal candidate will have dealership experience and a solid understanding of automotive repair processes, enabling them to effectively recommend services and upsell additional repairs when appropriate.
Responsibilities
- Greet customers promptly and professionally upon arrival, establishing a positive rapport.
- Listen carefully to customer concerns and accurately document vehicle issues.
- Communicate repair recommendations clearly, explaining necessary services and options.
- Coordinate with technicians to ensure timely completion of repairs and services.
- Upsell additional maintenance or repair services that benefit the customer while meeting dealership goals.
- Handle cash transactions accurately and process payments efficiently.
- Follow up with customers regarding vehicle status and ensure satisfaction upon completion of service.
Skills
- Previous dealership experience is highly preferred, providing familiarity with automotive sales and service processes.
- Mechanical knowledge or mechanic experience is a strong advantage, allowing for better communication with technicians and customers.
- Excellent customer service skills with the ability to build rapport and handle inquiries professionally.
- Strong sales aptitude with the ability to upsell services tactfully without pressure.
- Knowledge of automotive repair procedures and terminology to effectively explain repairs to customers.
- Cash handling experience ensuring accurate processing of payments.
- Exceptional communication skills, both verbal and written, for clear interactions with customers and team members. This position offers an engaging environment where your automotive expertise and dedication to customer satisfaction will be valued. Join Kingston Honda/Acura as a Service Advisor and contribute to delivering outstanding service experiences in a professional setting.
Pay: $40,000.00-$55,000.00 per year
Benefits:
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
