Position Summary: Ensures that all food and beverage related facilities are set up, dissembled and/or maintained as per the standard operating guidelines for events such as conferences, meeting and special occasions.
Duties and Responsibilities:
Primary Responsibilities:
- Provide personalized and exceptional guest service at every given opportunity
- Meeting established up-selling and sales goals
- Responsible for setting up tables, chairs, linens and tableware in appropriate fashion for banquets, dinners, coffee breaks and special occasions
- Ensures that facilities being used are clean and set up as per the supervisor’s direction
- Adds and removes coffee station supplies as required throughout conferences and/or meetings
- Completes duty sheets, audio-visual sheets, billing information and other paperwork as required
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional product and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
All other duties as assigned
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Professional Requirements:
- Minimum of Grade 10 Education
- 6 months experience in a similar position
Previous up-selling and/or sales experience is considered an asset
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Personal Attributes:
- Excellent communication skills
- Confidence in selling and up-selling products and services
- Positive sales-oriented personality
- Desire to meet goals
Ethical and honest
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Physical Requirements:
- Heavy lifting of furniture and trays (up to 75lbs.)
Standing for extended period of time
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Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
