Achieving Excellence:
As a Housekeeping Attendant you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel; each and every shift. From cleaning the hotel lobby right through to the cleaning guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one. We commit to giving you the training, tools, support and feedback required to be successful and help you achieve excellence!
How You Will Achieve Excellence:
✓ Is a fully contributing team member and rarely leaves tasks un-done for co-workers to clean up or complete. When asked to take on additional tasks; does so willingly and to best of their abilities. Is authentically natural in their guest interactions.
✓ Is perceived to be an engaged member of the team; operationally aware of others that may require assistance and helps without being asked. Participates actively in departmental meetings and social events.
✓ Is able to regulate their emotions to empathize with co-workers and guests in all situations. Is level headed and solution focused in times of confrontation.
✓ Accepts responsibility (open and honest) when outcomes are disappointing; does not try to shift blame or hide mistakes. Is a trusted member of the team.
✓ Respects contributions of all team members and participates actively and contributes personal knowledge, skills and abilities to improve the performance of their department.
✓ Resilient and looks inwardly for solutions when under stress; displaying a positive can-do attitude at all times. Is not afraid to put their hand up and say they could have done better.
Skills:
✓ Has the base technical job skills and product knowledge allowing the individual to deliver expected results usually within agreed productivity measures; allows them to anticipate guest/service flow needs when required.
✓ Understands that the work they do is vital to guest retention and profitability of the business. Anticipates operational needs of the team and respond promptly. Is a leader without the formal authority; the person co-workers turn to when uncertain.
✓ Adheres to all standard operating procedures, all departmental and employee handbook policies. When required works with great care and accuracy and follows procedure to the letter when the protection of company assets or liability is at stake.
✓ Is fully aware of departmental goals and is active in their pursuit of them. Has a natural drive for results that is evident in the energy they bring to work, their positivity and the consistency of their productivity.
✓ Able to plan out their shift and work independently with little or no supervision when required. Stays organized throughout their shift; consistently completing shift check-lists and side duties as required. Optimally addresses multiple and sometimes competing needs
✓ Demonstrates ability to manage their shift workload to make decisions that will positively impact their department. Leaves no team members in the weeds, proactively handling unexpected operational hurdles.
What you do:
✓ Anticipating guests’ needs when cleaning a guest room and responding promptly to guest requests.
✓ Preparing for your shift starts with a well-stocked cart; complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
✓ Inspecting the condition of the guest room furniture, fixtures, floor and window treatments is an important part of the job; fix what you can (like a light bulb) then document and report immediately to your leader and maintenance for all deficiencies you cannot fix.
✓ Delivering a “picture perfect” guest room within agreed timelines requires hard work and attention to detail; the slightest imperfection is often noticed but not commented on; but a missed hair in the bathroom or a stained sheet on the bed could result in the guest not returning and telling other potential guests about their experience.
✓ Protects self, co-workers and guests against safety hazards; reporting immediately to supervisor on duty.
✓ Uses free time at the end of the day to take on extra duties or assist co-workers when asked by your supervisor.
✓ All other duties as assigned/requested by your supervisor/manager
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
✓ Require long periods of standing and bending
✓ Continuous physical movement during work hours
✓ Lifting up to but not limited to 30lbs
✓ Periods of working alone
Job Types: Full-time, Seasonal
Pay: From $19.00 per hour
Application question(s):
- Are you available to work 9am - 530pm?
Experience:
- Cleaning: 1 year (required)
Language:
Work Location: In person
