Overview
We are seeking a professional and personable Front Desk Supervisor to oversee the front desk operations of our year round 90 room premier destination Resort located in Manitoba. The ideal candidate will be responsible for delivering exceptional guest services, managing front desk staff, and ensuring smooth daily operations. This role requires excellent communication skills, a welcoming demeanour, and the ability to handle multiple responsibilities efficiently. Prior experience in hotel or hospitality environments is preferred, along with proficiency in multi-line phone systems and guest relations.
Responsibilities
- Greet guests warmly and provide outstanding customer service throughout their stay
- Manage front desk operations, including check-in and check-out procedures
- Handle multi-line phone systems with professionalism and courtesy
- Assist guests with inquiries, reservations, and special requests to enhance their experience
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Maintain accurate records of guest information, reservations, and billing details
- Supervise front desk staff, providing training and support as needed
- Uphold hotel policies and procedures to ensure compliance and safety standards
- Manage guest complaints or issues promptly to resolve concerns effectively
- Ensure the front desk area remains organized, clean, and welcoming at all times
Experience
- Previous experience in hotel front desk or hospitality roles is highly desirable
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and communication abilities
- Experience working with multi-line phone systems and reservation software is preferred
- Ability to handle high-pressure situations with professionalism and patience
- Prior supervisory or team leadership experience is advantageous but not required
Pay: $37,000.00-$45,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Housing allowance
- On-site parking
Experience:
- Hotel Front Desk : 2 years (preferred)
- supervisor/management: 1 year (preferred)
Work Location: In person
