Job Description: Collections Manager - Canada Office
Northstar Location Services, a trusted third-party debt collection agency headquartered in Cheektowaga, NY, with additional offices in Olean, NY, and Fort Erie, ON, has built a solid reputation for delivering exceptional customer service while maintaining client standards. We are dedicated to ensuring positive experiences for our customers, while driving profitability for our clients, employees, and the company.
We take great pride in adhering strictly to all legal regulations and client expectations, distinguishing us in the collections industry. Our focus is on attracting and retaining top talent while fostering a work environment that is fair, supportive, productive, and rewarding.
Position Overview:
We are seeking a Collections Manager to join our Fort Erie, ON office. This is an exciting opportunity for a highly motivated professional who is eager to foster solutions-based relationships with customers and align with Northstar’s core values. The ideal candidate will:
- Be highly motivated and goal-oriented
- Possess exceptional communication and listening skills
- Demonstrate strong multitasking abilities
- Communicate effectively in a straightforward and clear manner
- Maintain honesty, professionalism, and courtesy at all times
- Go above and beyond to exceed expectations
Experience & Qualifications:
- Minimum of 5 years of managerial and/or 10+ years collections experience
- Strong organizational and time-management skills
- Ability to work effectively with other departments and external customers to resolve issues
- Proficiency in maintaining detailed records on account activities for monitoring and analysis
- Strong telephone communication and negotiation skills
Compensation & Benefits:
- Monthly Bonus Incentives
- Paid training
- AD&D and Life insurance
- Extended Health, dental insurance
- Earned time off and paid holidays
Job Type: Full-time
Work Location: In-person (Fort Erie, ON)
Education:
- High school diploma or equivalent (Required)
Experience:
- Minimum of 5 years of managerial and/or 10+ years collections experience
Job Type: Full-time
Pay: $58,000.00-$80,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Life insurance
- Paid time off
Education:
- Secondary School (preferred)
Experience:
- Debt Collections: 5 years (required)
- Call Center: 1 year (preferred)
Location:
Work Location: In person
