Raintree Irrigation is dedicated to providing high quality underground sprinkler systems for residential, commercial and municipal customers in the Golden Horseshoe region. Our well trained staff focuses on water conservation and enhancing our customer’s properties. Our goal is to have our customers refer Raintree to their friends and neighbours.
Overall Accountability
As a Customer Service Administrative Representative you have 4 key responsibilities. To function in the capacity of a Raintree Irrigation and Outdoor specialist, assuming the responsibility for ensuring the highest level of customer service through urgent, friendly and professional delivery. Respond to telephone inquiries, schedule appointments and assess customer requests. Working in a fast paced open office environment.
Specific Responsibilities
- Represent Raintree in a professional and courteous manner when interacting with customers, contractors, and fellow employees
- Effectively communicates with customers in order to provide clarity and understanding of Raintree services.
- Receives service calls by phone and email. Provide unparallel customer service.
- Assist customers by booking appointments for technician visits. Follow-up with customers who request service calls, scheduling changes, or rescheduling of previously booked appointments
- Prioritize incoming service calls by phone or email
- Research maps for effective scheduling and dispatching practices.
- Accurately and efficiently processes routine transaction in our software ESC program.
- Verifies accuracy of customer accounts and updates information when required.
- Respond to customer complaints and investigate issues.
- Process invoice payments.
- Call upon customers who have outstanding balances on their account and strive to gain payment for delinquent amounts owed.
- Provide follow-up on technician call status to ensure call times are kept.
- Issues service technician information on customer locations, charges to be billed or other pertinent information required to assist field operations.
- Take parts orders from service technicians. Fills orders when necessary.
- Process inventory transfers of parts in ESC,
- Maintaining office efficiencies by aiding other Administrators with their work load.
- Other duties as require
You Are
- Customer service oriented and phone etiquette
- Excellent communicator and adept reporting skills
- Comfortable taking on a busy schedule with competing priorities
- Adaptable and results oriented
- Efficient with computers
- Problem solving and self-sufficient
- Must be able to work independently and in a team environment
- Attention to detail
- Sense of urgency
- Previous office experience is highly preferred
As Required
- Saturday work is expected during our seasonal busy times (April - June and September - November).
- Work hours vary dependent upon time of year
- We thank all applicants for considering a career with Raintree; however, only those selected for an interview will be contacted.
Pay: $19.00 per hour
Ability to commute/relocate:
- Hamilton, ON L8H 3S1: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 4 years (preferred)
Work Location: In person
