Job Description
Hollyburn Family Services, recognized as a Great Place to Work™ Canada, embodies a commitment to serve, nurture, honor, and lead. We are searching for dedicated and compassionate Full-Time Program Supervisor to join our team in North Vancouver. Reporting to the Program Manager, the Program Supervisor provides day to day supervision of the staff in the program and managers their schedules in accordance with specific needs of the client and their Care Circle. Additionally, the Supervisor ensures all the functions of the household are attended to in a safe and efficient manner, including acting as a community liaison with stakeholders and neighbors.
Qualifications:
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Education: Diploma in a related human/social service field
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Experience: Three years’ recent related experience, including one year of supervisory or administrative experience (or an equivalent combination of education, training, and experience)
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Specific training in behavioural modification, children, youth and adults with support needs, attachment-based parenting, and relationship-based interventions (Trauma-Informed Practice)
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Knowledge of employment standards, health and safety regulations and supervision principles
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Certifications: First Aid and CPR certification, Mandt certificate
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Must have access to a vehicle, hold a valid B.C. Class 5 Driver’s License, and have business insurance with $3,000,000 liability
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Ability to cover 24-hour on-call when required
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Must be able to pass a Criminal Record Check
Skills and Competencies:
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Excellent relationship management skills and experience with funders and stakeholders in community based social services sector
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Strong people development orientation and experience with supervision
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Financial literacy with ability to plan and manage within budget and time constraints
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Scheduling and planning experience, with an orientation towards forward thinking
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Experience with staff recruitment, hiring and training
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Knowledge of different child and youth care approaches and the development of service plans
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Must demonstrate experience in behaviour modification/management and intervention strategies, mediation, counseling, advocacy, community networking, and life skills management
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Ability to work without direct supervision and adapt quickly to change
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Strong professional communication skills both internally and externally
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Commitment to professional development of both self and employees
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Excellent computer literacy and ability to learn new systems
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Demonstrated ability to deal with conflict in a professional manner with discretion in handling confidential matters
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Demonstrated ability to be flexible in approaches to client needs and problem solving
Job Duties:
Program Supervision and Administration
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Oversees the day-to-day operations of a Care Setting, provides ongoing supervision of staff and subcontractors, and evaluates program policies
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Ensures all reports, updates, time sheets and petty cash records are completed within deadlines
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Works with Clinical Team to ensure that they:
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Develop, implement and evaluate Care Setting goals, objectives, policies and procedures and ensures the required standards are maintained
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Identify both physical and program needs of the Care Setting to appropriate authority(ies). Plan with Service Provider Personnel and Subcontractors for changes.
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Maintains the Care Setting’s inventory of supplies
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Ensures the cleanliness, safety, security and maintenance of the Care Setting in accordance with applicable licensing standards either directly or through delegation to Service Provider Personnel and Subcontractors
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Assists senior management in preparing the annual operating budget and monitors, authorizes and allocates expenditures within the budget. Prepares and maintains related documentation.
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Ensures all contract deliverables are met, including service and financial targets
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Manages program operations to comply with internal and external requirements (facilities, IT, agency policies, CARF, health and safety standards, licensing, accreditation, and employment standards legislation
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Participates in weekend on-call rotation with appropriate compensation
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As required, works as an AYCW; appropriately delivering or enables strategies established in children’s, youth’s, and adult’s service plan
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Demonstrates strong professional verbal and written communication skills
Workforce Planning and Team Management
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In conjunction with Program Managers, determines and maintain staffing requirements to meet contractual obligations – minimizing overtime and maximizing staff consistency
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Schedules, supervises and evaluates staff and subcontractors and monitors daily operations
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Coordinates with Relief Manager to ensure casual staffing needs are requested and met
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Identifies high performers and proactively set plans to develop future senior workers and behaviour technicians
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Assists in recruiting and selecting of staff and subcontractors and provides guidance, training and orientation on policies, procedures, techniques, report preparation or other matters arising in the Care Setting
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Identifies the needs of staff and subcontractors for professional development and training
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Supports staff through regular check-ins and supervision to be equipped to carry out their duties effectively
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Facilitate regular team meetings
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Escalates and/or manages all grievances and WorkSafe claims to ensure proper reporting and documentation, and implementation of recommendations or action plans
Working Conditions
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This role is based in program homes with an on-site work arrangement.
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40 Hours/Week
Because we know our team is our heart and our most important asset, we are excited to offer:
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Hands-on, extensive, and continuous training
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Professional development and advancement within our ever growing organization
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100% employer premium paid extended health, dental, vision care, and life insurance for you and your dependents
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Paid vacation, wellness days, and sick days
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Group RRSP matching of up to 6% of gross salary
