Stratum Systems – Abbotsford, BC
Stratum Systems is a well-established, mid-sized Managed Service Provider (MSP) based in Abbotsford, British Columbia. Since 2007 we have delivered managed IT services, hardware solutions, cybersecurity, and proactive support to hundreds of businesses across the Lower Mainland. We are rapidly growing through new service offerings, hardware sales, and cybersecurity and are looking for an experience Senior IT Technician to join our team.
This is a hands-on role in a dynamic MSP setting with on-site/in office work.
Position Summary
The Senior Systems Engineer acts as a technical lead, responsible for advanced troubleshooting, infrastructure design, and strategic IT guidance. This role supports complex environments and ensures that client systems are secure, scalable and aligned with business objectives.
Key Responsibilities
- Manage assigned tickets according to priority, client impact, SLA commitments, and ticket age
- Own escalated technical issues from initial investigation through resolution and client confirmation
- Design, implement, and maintain IT infrastructure solutions
- Troubleshoot complex server, cloud, network, endpoint, application, and security-related incidents
- Lead and deliver infrastructure projects involving:
- Server deployments and migrations
- Cloud solutions and hybrid environments
- Network architecture and security improvements
- Oversee cybersecurity practices and compliance alignment
- Coordinate with vendors and third-party providers when external escalation is required
- Manage backups, disaster recovery strategies, and business continuity
- Provide technical leadership, coaching, and mentorship to other members of the technical team
- Work directly with clients to advise on IT strategy and lifecycle planning
- Evaluate and deploy new technologies and tools
- Participate in the after-hours on-call rotation as scheduled
- Perform other duties and responsibilities as assigned by the direct manager to support departmental and organizational needs.
Requirements
- 5+ years of progressive IT infrastructure and technical support experience, including demonstrated responsibility for Tier 2/3 escalations, project delivery, and client-facing technical work
- Experience with the billable hours model.
- Familiarity with ticketing systems for workorder management and documentation
- Strong proficiency with Microsoft Enterprise and Desktop Technologies, networking concepts and security best practices.
- Proven troubleshooting, problem solving and customer-service skills with the ability to manage multiple priorities
- Deep personal interest in technology and pride in quality work
- Advanced expertise in: Networking (routing, VLANs, firewalls) , Virtualization platforms, Microsoft ecosystem (Windows Server, Azure, M365), Security best practices and frameworks, PowerShell scripting and automation
- Strong project management and documentation skills
- Excellent communication and client-facing abilities
- Valid BC Driver’s License and ability to access equipment in varied locations.
Nice-to-Haves
- Experience with backup strategies, Linux (Debian), VOIP, or cybersecurity tools.
- Relevant certifications (CompTIA A+/Network+, Microsoft, Cisco CCNA).
- Experience in MSP or consulting environment
Success Metrics
- Resolution quality and timeliness for Tier 2 and Tier 3 escalations.
- SLA compliance and management of ticket backlog and ticket age.
- Reduction in recurring incidents through root-cause analysis, documentation, and preventive improvements.
- Accuracy and completeness of ticket notes and technical documentation.
- Successful project delivery against scope, schedule, budget, and technical requirements.
- Client communication quality and satisfaction.
- Infrastructure reliability, security, recoverability, and lifecycle health.
- Effectiveness of mentoring and knowledge transfer to other technicians.
- Appropriate utilization and accurate time entry.
- Compliance with change-management and security procedures.
We offer competitive compensation, ongoing professional development, and the chance to grow with a profitable, forward-looking MSP that values its people.
To Apply
Please send your resume and a cover letter that describes, with specific examples, how you meet the Experience, Skills and Personality requirements.
This position aligns with Canadian NOC code 2282. Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: $34.00-$40.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Do you have a valid BC Drivers license?
- What makes you a standout candidate?
- Do you have experience with VM's? Please describe.
- Did you answer every question above? All questions must be answered for your application to be evaluated.
- Where are you currently living and located?
- Can you reliably and work full time from our office in Abbotsford, BC?
Experience:
- Senior Systems Engineer: 5 years (required)
Work Location: In person
