THE COMPANY:
Our client is a growing commercial and industrial HVAC/R service provider supporting facilities that depend on reliable climate control, preventative maintenance, responsive repairs, and practical mechanical solutions. Their work spans service, maintenance, installation, retrofits, controls, heating, cooling, refrigeration, and related mechanical systems across a range of commercial and industrial environments.
This is an organization with real demand behind it. They are not simply looking for someone to maintain the status quo. They are looking for a service leader who can strengthen the way the department operates, improve field productivity, deepen client relationships, and help grow the service business with discipline and accountability.
COMPENSATION:
- $80,000 to $120,000 base salary*
- Performance-based bonus earning potential with no ceiling
- Healthcare benefits
- Dental care
- Vision care
- Paid time off
- Profit sharing
- Disability insurance
- Life insurance
- Mileage reimbursement
- On-site parking
- Casual dress
*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.
THE OPPORTUNITY:
This is a strong opportunity for either an experienced HVAC Service Manager or a high-potential senior technician or supervisor who is ready to move into management.
The role sits at the centre of service performance. You will influence technician productivity, dispatch effectiveness, client satisfaction, preventative maintenance growth, job costing, quoting, safety, and day-to-day field execution. For a proven Service Manager, this is a chance to take ownership of a service division with room to grow. For a senior technician or supervisor stepping up, the company is prepared to support a structured transition into full service management over approximately 6 to 12 months.
The right person will bring more than technical HVAC knowledge. They will bring judgment, follow-through, leadership presence, customer awareness, and a practical understanding of how profitable service work gets planned, scheduled, delivered, documented, and improved.
POSITION DESCRIPTION:
The Service Manager will oversee daily service operations for a commercial and industrial HVAC/R team, ensuring technicians are scheduled effectively, jobs are completed safely, and clients receive dependable service.
This person will guide and support field technicians and dispatch, monitor productivity and billable efficiency, review service reports, support quoting and job costing, and help ensure work is completed in line with safety and regulatory expectations. A key part of the role will be growing the preventative maintenance contract base while maintaining strong relationships with existing clients and supporting repeat business.
The position requires someone who can move comfortably between the office, the field, the customer conversation, and the numbers behind the work. You will need to understand what is happening technically, operationally, and commercially, then help the team make better decisions day to day.
EXPERIENCE:
- 5+ years of commercial or industrial HVAC service experience
- Experience leading, supervising, mentoring, or coordinating technicians
- A practical understanding of service operations, dispatching, scheduling, field productivity, and billable efficiency
- Exposure to preventative maintenance programs, service contracts, repeat business, or client retention
- Experience reviewing service reports, supporting quotes, assessing job costs, or helping ensure work is completed profitably
- Background in commercial, construction, industrial, mechanical, or facilities-related service environments
- Experience with service management software would be considered an asset
QUALIFICATIONS:
- Strong knowledge of commercial and industrial HVAC/R service work
- Ability to lead technicians, set expectations, follow up, and drive performance
- Strong communication skills with technicians, dispatch, customers, and internal stakeholders
- Customer service mindset with the ability to build trust and support long-term relationships
- Knowledge of mechanical systems, schematics, boilers, plumbing, welding, or related equipment would be valuable
- Ability to read technical schematics, drawings, or blueprints
- Safety-focused approach to service work, field execution, and compliance
- Practical problem-solving skills, especially when priorities shift or field issues arise
- Relevant HVAC or mechanical certifications or licences would be preferred
LOCATION:
Mississauga, Ontario
POSITION TITLE:
HVAC Service Manager
EMPLOYMENT TYPE:
Permanent, Full-Time
WORK TYPE:
On-Site
EDUCATION:
Relevant HVAC, refrigeration, mechanical, or trades training would be preferred. Equivalent hands-on commercial or industrial HVAC/R service experience will also be considered.
REQUIRED TRAVEL:
No
RELOCATION ASSISTANCE:
No
MANAGES OTHERS:
Yes
CONTACT:
Deborah Milo – Managing Director
HOW TO APPLY:
Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: [email protected]
JOB CATEGORY:
Manufacturing/Production/Operations
INDUSTRY:
H.V.A.C./Refrigeration
JOB ORDER NUMBER:
10577
EXISTING VACANCY:
This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.
USE OF ARTIFICIAL INTELLIGENCE:
We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.
WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?
- Helping talented professionals secure new, exciting and rewarding career opportunities
- Treating each unique individual with professionalism, respect and integrity
- Meeting your distinct needs by matching you with the right corporate culture
FOLLOW US FOR THE LATEST JOBS, CAREER ADVICE AND JOB MARKET TRENDS:
- Website: https://www.stoakley.com/
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Pay: $80,000.00-$120,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
Work Location: In person
