Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Fairmont Palliser | A Legacy of Excellence, A Future of Possibility
For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.
Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.
Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Steward Helper. Inspire and create the grandest experience for our guest, clients and colleagues every day. As a Host at Hawthorn Dining Room & Bar, you are the first point of contact and the first impression of our refined dining experience. With grace, warmth, and professionalism, you will warmly welcome each guest, setting the tone for their visit and ensuring they feel genuinely valued from the moment they arrive. Your personalized service and attention to detail will help create the seamless, elevated experience that defines Hawthorn. Reporting to the General Manager, Hawthorn Dining Room & Bar.
Key Responsibilities
- Warmly welcome guests to Hawthorn Dining Room & Bar with a gracious and sincere greeting, setting the tone for an exceptional dining experience and offering a genuine farewell to thank them for their visit.
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Ensure all actions align with Fairmont service standards, including restaurant standards and the Sequence of Service, consistently delivering a seamless luxury experience.
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Oversee the taking, confirming, and managing of all reservations via phone, email, and online platforms. Coordinate with the Hawthorn Events Manager for all party inquiries exceeding eight guests.
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Assist restaurant leadership with daily floor planning and service section assignments, ensuring equitable guest distribution across all service staff.
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Maintain clear communication with kitchen and bar teams, ensuring they are informed of reservations, dietary requirements, and notable guests.
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Manage guest flow with poise and efficiency, ensuring minimal wait times and a balanced, elevated experience for all guests.
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Act as an on-site concierge, confidently offering guests information about the restaurant, hotel amenities, and notable local attractions.
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Maintain comprehensive knowledge of all food and beverage offerings, menu pairings, seasonal features, and vendor partnerships to reinforce the restaurant’s local-first philosophy.
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Maintain a clean, organized, and safe host area and work environment, upholding all Health & Safety protocols and working knowledgeably within safety guidelines.
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Adhere to all food safety and hygiene regulations, as outlined in the Food safety manual, with consistent attention to cleanliness and presentation.
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Execute additional duties as required by the Restaurant General Manager or their designate, always demonstrating a commitment to excellence and teamwork.
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Participate in ongoing training and assessments to maintain expert-level knowledge of all menu offerings, including food, wine, cocktails, spirits, and beer, ensuring confident and accurate guest engagement at all times.
Qualifications
What will you bring to this role?
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One year of previous experience in a similar position is an asset
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Proficiently operate and manage key software systems, including Silverware POS, OpenTable, Opera PMS, Outlook, and other relevant platforms to ensure operational excellence
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Be available to work a variety of shifts and days, as required by business levels and seniority
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Able to work in a fast-paced, high-volume Kitchen
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Should be able to handle multiple tasks in a timely manner
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Strong organizational skills
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A strong capacity to work with and motivate a culturally diverse work force
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Energetic, self-motivated, proactive, out-going, team-player
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
