Engage Building Products is growing, and we are looking for a highly organized, customer-focused professional to join our Customer Experience team.
This role is ideal for someone with experience in high-volume customer service, call center environments, loyalty and retention, telecommunications, inside sales support, or account coordination who thrives in a fast-paced setting and enjoys building strong customer relationships.
We are specifically looking for individuals with strong communication, problem-solving, and multitasking abilities who are comfortable managing multiple priorities while delivering an exceptional customer experience.
At Engage Building Products, you will find a fast-paced, high-energy environment with significant opportunities for growth and advancement. We are a collaborative and entrepreneurial organization where team members are empowered to take ownership, contribute ideas, and grow alongside the business.
Key Responsibilities
- Manage customer accounts, orders, and ongoing project coordination from initial inquiry through completion
- Provide exceptional customer service and timely communication to customers, dealers, and internal teams
- Process quotes, sales orders, and customer requests accurately and efficiently
- Support customers with product information, order updates, issue resolution, and follow-up communication
- Coordinate with sales, operations, logistics, and production teams to ensure smooth project execution
- Maintain accurate customer and project records within CRM systems (Experience considered an asset)
- Build and maintain strong customer relationships through professionalism, responsiveness, and proactive communication
- Assist with project tracking, order management, and internal coordination across departments
- Contribute positively to team culture and overall customer satisfaction initiatives
What We’re Looking For
- Experience in customer service, telecommunications, call center environments, loyalty/retention, inside sales support, account coordination, or similar client-facing roles
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Ability to adapt quickly in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Professional, team-oriented attitude with a strong sense of accountability
- Experience working with CRM systems and high-volume workflows is considered an asset
What We Offer
- Competitive salary ($60,000–$65,000)
- Health Spending Account (HSA) benefits
- Career growth and advancement opportunities
- Collaborative and supportive team culture
- Stable full-time position with daytime scheduling
- Fast-growing company with long-term potential
If you are looking for an opportunity to grow your career in a dynamic, customer-focused environment, we would love to hear from you.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- On-site parking
Work Location: In person
