Summary:
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!
Responsibilities:
1. Main tasks
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Data entry for transaction creation (receiving/shipping).
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Create and modify customer account data.
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Maintain a positive relationship with customers.
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Update customer profiles and track accounts.
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Run reports as required.
2. Communication & support
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Communicate customer requests to operations.
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Follow up with customers on a regular basis.
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Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
3. Validation and follow-up
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Validate that all transactions are correct and complete.
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Verify that transactions and services are correctly entered into the system and invoiced.
4. Skills & Abilities
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Knowledge and mastery of WMS systems (AS400 an asset).
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Good communication and explanation skills.
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CTPAT sensitive position - subject to a criminal record search.
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Experience in a distribution center environment (asset).
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Experience in a similar position.
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Bilingual (oral and written).
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Excellent customer service skills.
5. Resolution of problems and initiative
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Sense of initiative and autonomy.
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Ability to communicate with various stakeholders.
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Ability to determine the management of priorities.
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Ability to work under pressure and handle several files simultaneously.
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Ability to be flexible to adapt to changing work priorities.
6. Work Environment
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Be sensitive to the importance of Occupational Health and Safety.
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Have a positive and determined attitude.
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Team oriented
Shift Available: Mon - Fri: 8am - 5pm
You’ll find your place at XTL!
To learn more about our job opportunities, visit our website: www.xtl.com/en
XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.
We encourage all interested individuals to apply, but only those selected for an interview will be contacted.
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